We are looking for a creative, detail-driven Instructional Designer to join our Learning + Development team. This is a newly created role reporting directly to the Director of Learning + Development — and a great opportunity for someone who enjoys building, with real ownership and room to grow alongside a scaling brand.
You'll support the design, development, and delivery of training tools and resources for restaurant teams, including new hire onboarding, operational training guides, leadership development, and new restaurant opening materials. The ideal candidate understands restaurant operations, has experience building adult learning content, and thrives in a fast-paced environment where clarity, consistency, and hospitality matter. Bilingual candidates (English/Spanish) are strongly encouraged to apply. Travel is expected on an as-needed basis (less than 20%) for new restaurant openings and field observations.
Responsibilities
LMS Selection & Implementation
- Lead the evaluation, selection, and rollout of a Learning Management System (LMS) for the company
- Define requirements based on operational needs, team size, and content formats
- Manage vendor relationships, timelines, and internal stakeholder alignment during implementation
- Build and maintain the LMS content library, user structure, and reporting framework
Instructional Design & Content Creation
- Design and develop training materials such as playbooks, one-pagers, facilitator guides, job aids, SOPs, checklists, visuals, and workflows
- Translate complex operational processes into simple, practical, easy-to-use learning tools
- Create engaging training content for multiple formats: written, visual, digital, mobile, and in-restaurant assets
- Build and refine tools that support new restaurant openings, menu training, food safety, guest service, management skills, and standard operating procedures
Learning Experience Design
- Write concise, learner-focused content that supports frontline team members with varying levels of experience and language ability
- Support the creation of training modules for self-paced digital learning, classroom facilitation, and hands-on kitchen training
- Collaborate with kitchen leaders, trainers, and operations to ensure accuracy, brand consistency, and operational alignment
Cross-Functional Collaboration
- Partner with operations, culinary, HR, and training stakeholders to gather subject matter expertise and validate content
- Work closely with restaurant teams to observe training needs, capture pain points, and test instructional tools
- Support ongoing updates and continuous improvement of training materials based on feedback and field performance
Project Management
- Manage multiple projects simultaneously with clear timelines, version control, and stakeholder updates
- Maintain organized asset libraries for training materials, templates, and visual standards
- Ensure brand consistency, formatting standards, and version updates across all resources
