Support People Manager

Summary: We are seeking a People Manager for our Technical Support Team to lead and develop our support staff, ensuring high-quality service delivery. The ideal candidate will have a strong background in technical management and a proven ability to lead teams, analyze metrics, and provide constructive feedback.

Responsibilities:

• Lead and manage a team of technical support professionals to achieve performance goals.
• Analyze and report on team metrics to identify areas for improvement.
• Provide regular and effective feedback to team members to foster professional growth.
• Develop and implement strategies to enhance team productivity and customer satisfaction.
• Collaborate with cross-functional teams to resolve complex technical issues.

Required Skills:

• 5+ years of experience in technical management or related roles.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent analytical skills to interpret and report on performance metrics.
• Experience in delivering effective feedback and managing team performance.
• Strong communication and interpersonal skills.