- Employment Type: SGEU Term 9 months or more
- Salary Range: 35.372 - 43.066
- Hours of Work: A - SGEU Office 36 – one date off every two weeks
- Workplace Diversity: This position is designated for qualified equity group members who self-declare in this online application, as identified in Diversity Groups below.
- Diversity Groups: Members of a visible minority group
- Diversity Groups: Women in underrepresented roles
- Occupation Code: SIT
- Grade: SGEU.08.Market SIT
- Organization: 003 Justice and Attorney General
- Number of Openings: 1
The Opportunity:
The Client Support Analyst provides help desk support as the first point of contact for the court systems of Saskatchewan. This position also assists in coordinating, scheduling, testing, and support remote video appearances. The Court Technology Unit is seeking a highly motivated, positive, and skilled individual for this position.
Responsibilities
Reporting to the Court Technology Manager, you will:
- Provide tier one support to the Ministry of Justice and partners for video conferencing and digital recording technology in
- Courtrooms, Correctional center, RCMP detachment and Police video suites.
- Coordinate, schedule, test and support remote video appearances.
- Identify problems and perform root cause analysis for all desktop, digital recording, video conferencing and network
- related incidents.
- Provide and maintain up to date documentation and processes for various software and hardware including procedures,
- user guides and common problem issues and resolutions in the knowledgebase.
- Provide end user training and support as required.
- Configure new computers and install various software applications.
- Manage end-user devices (laptop, desktop, dictation units, printers, mobile phones).
- Modify, expand, support and upgrade computer applications, systems and hardware for the courts.
- Develop relationships with the members of Court Services and the Judiciary in order to help educate and provide support
- to everyone on the various technology used within the court system.
Qualifications
Job Capabilities:
- Strong written and oral communication skills
- Excellent client service skills
- Demonstrated technical and problem solving skills
- Good organization skills to coordinate work to meet the courts’ needs.
Technical Knowledge and Skills:
Typically, the knowledge and skills required for this position would be obtained through a Bachelor’s degree in Computer
Science or a technology related diploma with several years of related work experience or an equivalent combination of
education and experience. Travel to court offices around the province may be required.
Job Skills:
- Communication (Level B)
- Critical Thinking (Level B)
- Digital Skills (Level B)
- Interacting with Others (Level C)
- Navigating Ambiguity (Level B)
- Managing Self (Level B)
- Health, Safety and Wellness (Level A)
- Data Literacy (Level B)
- Influence (Level B)
- Political and Organizational Awareness (Level A)
Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.
What We Offer:
- Dynamic and challenging work
- Competitive salary
- Comprehensive benefits package including pension
- Vacation, scheduled days off, and other types of leave
- Inclusive work environments
- Career growth, development, and advancement opportunities
- Flexible work arrangements
Our Commitment to Excellence:
The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.
