Retail Boutique Manager - Brisbane

We’re excited to be opening the doors to our brand-new New Farm boutique in Brisbane, and we’re looking for an inspiring Boutique Manager to lead our talented team of Bridal Stylists.

If you’re passionate about creating unforgettable customer experiences, developing people and driving sales, this could be the perfect opportunity for you.

Located in the heart of New Farm, our new boutique is surrounded by great cafés, restaurants and bars, with free on-site parking available for our team.

Grace Loves Lace is the world leader in innovative, modern bridal, with an e-commerce store and a boutique network across Australia, the UK, US and Canada.

About the Role

Our Boutique Managers lead from the front – styling brides alongside their team, role-modelling exceptional service and ensuring the boutique delivers outstanding operational and sales results.

You’ll be responsible for:

• Leading, coaching and developing a high-performing team of Bridal Stylists
• Driving individual and team sales KPIs, including revenue, AOV and gown conversion
• Creating an exceptional, personalised experience for every bride
• Managing boutique operations, including rosters, leave, stock and inventory
• Supporting recruitment, onboarding and ongoing team development
• Building strong relationships with brides and contributing to local client and brand growth
• Ensuring the boutique is presented and operated to the highest standard
• Managing multiple priorities while maintaining an exceptional level of customer service

This is a Full-Time position working a set roster of Tuesday-Saturday, with RDOs on Sunday & Monday.

About You

We’re looking for someone who has:

• 2-3+ years’ experience in retail management or a similar leadership role
• A proven track record of achieving and exceeding sales KPIs
• Strong experience coaching, developing and motivating a team
• A genuine passion for customer experience and relationship building
• Strong commercial and business acumen
• Excellent communication, organisation and problem-solving skills
• Impeccable presentation and attention to detail
• The ability to confidently manage a busy boutique environment and multiple priorities
• Experience in luxury fashion, bridal or the wedding industry is highly regarded
• Strong administration and IT skills; experience with NetSuite is advantageous

Our peak trading periods are weekends, so the successful candidate will be comfortable working consistent weekend days.

Why Grace Loves Lace?   

• Join us for the opening of our brand-new New Farm boutique
• Help shape the team, culture and success of our newest Brisbane location
• Free on-site parking
• Beautiful, appointment-only boutique environment
• Generous monthly commission and bonus plan
• 30%–50% product discounts for you, your direct family & friends*
• Flare Benefits Platform with discounts across a range of Australian retailers
• Salary Packaging/Novated Leasing available for eligible employees
• Global career development and progression opportunities
• Company-supported Employee Assistance Program
• Continued development and learning opportunities
• Work with a passionate team that knows how to work hard and have fun doing it
• Join a brand committed to ethical and sustainable manufacturing

All candidates must have unlimited working rights in Australia and will be required to provide two recent and relevant referees.

We thank you in advance for your interest in working with us, but only those candidates selected for interview will be contacted.

Grace Loves Lace has always been, and always will be, committed to providing an environment free of discrimination and harassment to our candidates, employees, customers and suppliers. We are committed to equal opportunity, and recruitment decisions are based on merit and business needs. Reasonable adjustments are available to qualified individuals.