Bilingual Customer Service Representative

The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers.

• Answer and direct large volume of incoming calls
• Manage detailed communications with customers, while maintaining a high level of service
• Focus on adherence to schedule while executing quality calls
• Make outbound calls to assist in the on-boarding of new customers as well as follow up calls on deliveries and repairs
• Communicate with sales reps, dealers, dispatchers, drivers and other departments as needed
• Handle customer concerns, provide appropriate solutions/alternatives in a timely manner; follow up to ensure resolution
• All other duties assigned by Management