This is a fully remote opportunity.
Gradient AI:
Gradient AI is revolutionizing Group Health and P&C insurance with AI-powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry’s largest data lakes—tens of millions of policies and claims—to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self-insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we're scaling fast—and it's an exciting time to join the team.
About the Role:
Gradient AI is looking for a Program Operations Specialist to own project and case management across our health underwriting products. This person will manage a portfolio of clients from implementation through ongoing service, driving cross-functional coordination, process improvement, and reporting so our operations run proactively rather than reactively.
How You Will Make an Impact
Skills Needed to Succeed
What We Offer:
We are an equal opportunity employer.
Salary Range: $115,000-140,000 base salary annually.
This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good-faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit-based increases, promotions, and company-wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.
Use of Artificial Intelligence in Our Hiring Process
Gradient AI uses technology, including artificial intelligence tools, to help review applications. These tools help us identify applicants whose experience matches the requirements of the role and flag applications that may be fraudulent. Our recruiting team reviews applications, and hiring decisions are made by people. If you have questions about how these tools are used, would like to request an alternative review process, or need an accommodation, please contact [email protected].
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Gradient AI provides award-winning artificial intelligence (AI) solutions for the insurance industry. Its solutions improve loss ratios and profitability by predicting underwriting and claim risks with greater accuracy, as well as reducing quote turnaround times and claim expenses through intelligent automation. Unlike other AI solutions that use a limited claims and underwriting dataset, Gradient's SaaS platform leverages a vast industry data lake comprising tens of millions of policies and claims. It also incorporates key features including economic, health, geographic, and demographic information. Customers include some of the most recognized insurance carriers, MGAs, MGUs, TPAs, risk pools, PEOs, and large self-insured employers across all major lines of insurance. By using Gradient AI's solutions, insurers of all types achieve a better return on risk. We are proud to have been recognized by Built In five years in a row, including two categories in 2025––Best Place to Work in Boston and Best Midsize Places to Work in Boston! Check out our page here: https://www.builtinboston.com/company/ Gradient AI was founded in to address the need for state-of-the-art AI and Machine Learning (ML) solutions for the trillion-dollar insurance industry. Our software-as-a-service platform uses AI to help commercial insurers automate and improve underwriting results, reduce claim costs, and improve operational efficiencies. Our software and models are utilized by many of the world's most recognized Insurance Carriers, MGAs, TPAs, Pools, PEOs and more. Our team of expert Data Scientists and Insurance Technology experts have an exceptional history of building wildly successful insurance technology companies, with the most satisfied customers in the industry. At GradientAI we focus exclusively on delivering measurable results for your underwriting and claims operations.