JOB OVERVIEW:
Responsible for controlling access to, conducting physical inspections of and monitoring surveillance cameras located at, the facilities, which constitute The Grand Beach Hotel. To ensure the safety and security of guests and employees and the protection of the Grand Beach Hotel property and assets.
WORK ENVIRONMENT:
All areas of the hotel including the exterior of the property.
QUALIFICATIONS
- High School diploma or equivalent
- Excellent observation, communication, guest service and report writing skills
- Ability to speak, read and write English fluently
- Able to work a flexible schedule, including weekends and holidays
1. Previous experience working in customer service
2. Previous experience working in hospitality housekeeping services
3. Previous guest relations training.
PHYSICAL ABILITIES
1. Exert physical effort in transporting 40 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 6 feet.
4. Satisfactorily communicate with guests, management and co-workers to their understanding.
ESSENTIAL JOB FUNCTIONS
- Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
- Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
- Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
- Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
- Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
- Maintains signature lists of Management personnel authorized to sign package removal passes
- Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
- Documents all security related issues and assistance provided in appropriate Security reports
- Logs, stores, and returns lost and found items in accordance with hotel policies
- Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
- Monitors and ensures compliance to hotel key control policies by all employees
- Interacts with guests in a courteous and professional manner
- Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
- Completes all daily reports in accordance with the Safety Security Manual
- May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
- May assist in obtaining materials from Storeroom areas during non-operating hours.
- Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
- Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
- Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
- Other duties as assigned
SECONDARY JOB FUNCTIONS
1. Perform other tasks as requested
2. Attend any meetings as required by supervisor
3. Assist guests with any additional needs or requests
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.
