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    GR

    Graswald GmbH

    3D Scanning and Modeling

    Customer Success Manager (German Speaking)

    Any, United StatesRemoteFull-time1–4 yrs experiencePosted 1mo ago
    All Graswald GmbH jobs

    Job description

    Your mission

    • Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
    • Lead structured onboarding to get new clients live quickly and drive early adoption
    • Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
    • Proactively monitor account signals to identify churn risks early and take action before issues escalate
    • Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
    • Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
    • Contribute to scalable CS processes, playbooks, and resources as we grow
    • Support in creative processes using AI tools and the Adobe Suite

    Your profile

    • 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
    • A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
    • Experience using Adobe Photoshop
    • Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
    • Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
    • A problem-solver who takes ownership and doesn't wait to be told what to do
    • Fluency in German is highly valued, fluency in English is a requirement
    • Experience in or genuine enthusiasm for fashion, retail, or creative industries

    Why us?

    • Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
    • Be at the frontier of AI-driven content creation
    • Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
    • Competitive compensation
    • A small, high-functioning team that moves fast
    • Backed by leading investors
    • A remote-first culture

    Job details are sourced from the employer's original posting.

    Open job posting
    GR

    About the company

    Graswald GmbH

    Graswald GmbH is a company that provides 3D scanning and modeling services.

    View all Graswald GmbH jobs
    Industry
    3D Scanning and Modeling
    Open roles
    3

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