Patient Representative

SUMMARY

Greets patients and records information into computer for patient care by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers incoming calls, makes appointments, re-schedules appointments, transfers calls, pages physicians as needed, screens calls and records messages for physicians and clinical teams.
• Assists patients with any concerns, directing them in the area needed.
• Collects demographic and insurance information, enters referrals as needed at time of check in and collects money owed from previous visits.  Collects required co pays at the time of check in.
• Prints encounter forms, demand statements and appointment lists.
• Collects required money and makes follow up appointments at the time of check out.
• Posts charges into practice system.
• Obtains patient signatures for required documentation.
• Enters data information needed to process patient’s chart and charges using a web-based program.
• Cross trained as needed to assist in all areas of front office.
• Any duties deemed necessary in the front office.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals must have knowledge of medical insurance, able to read an insurance card, excellent communication and organizational skills, proficient on most software applications in a windows environment and be able to perform each essential duty satisfactorily.  Ability to type 25 words per minute with an error rate less than 2%. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate and percentage.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  Specific vision abilities required by this job include ability to adjust focus.  Ability to lift up to 20lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

All your information will be kept confidential according to EEO guidelines.

Graystone Eye is an equal opportunity employer. Graystone Eye does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex
(including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Graystone Eye to hire me. If I am hired, I understand that either Graystone Eye or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Graystone Eye has the authority to make any assurance to the contrary.