Great Lakes Industrial YOUR FIRST CHOICE FOR ENGINEERED SOLUTIONS Title: Client Partnership Manager
Location:
Great Lakes Industrial - 1001 Commerce Ct, Buffalo Grove IL 60089 Job Type: Full Time /Salary Travel: <5% Pay: $75,000/Base salary + bonus Reports to: Sales Manager (Lew Weich) Great Lakes Industrial (GLI) is a leader in the Industrial manufacturing & distribution sector, specializing in innovative engineered solutions and products. With a strong commitment to quality and customer satisfaction, we are driven by a passion for operational excellence.
Inside Sales Associate: The Client Partnership Manager is responsible for managing and growing an assigned book of customer accounts within the manufacturing and distribution business. This role combines proactive account management and sales growth with responsibility for initial lead qualification via outbound and inbound emails and phone calls generated by the company's marketing outreach efforts. The ideal candidate is a relationship-driven, detail-oriented sales professional who can balance account retention and growth activities with timely, professional response to inbound leads.
ESSENTIAL FUNCTIONS
- Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Serve as the strategic point of contact for a portfolio of key accounts, representing client priorities and feedback to internal leadership and cross-functional teams.
- Proactively grow assigned account revenue through outbound calls, emails, and account reviews, identifying opportunities for additional product lines, increased volume, and cross-sell/up-sell opportunities.
- Develop and execute strategic, multi-year account plans in coordination with sales leadership, tracking progress against revenue, margin, and retention targets.
- Respond promptly and professionally to inbound calls and emails generated by marketing campaigns, trade shows, website inquiries, and other lead-generation activities.
- Qualify leads, gather relevant account and application information, and route or convert leads according to established sales processes.
- Prepare and follow up on quotes, proposals, and pricing requests in a timely and accurate manner.
- Maintain accurate and up-to-date account records, call notes, opportunities, and pipeline activity within the company's CRM (Zoho) system.
- Own resolution of complex account escalations, partnering with Quality, Operations, and Finance to protect account health and drive long-term retention.
- Monitor customer order patterns and proactively address at-risk accounts to minimize churn.
- Stay current on product specifications, applications, and industry trends relevant to the assigned account base.
- Provide regular reporting on account activity, pipeline status, and sales results to management.
- Perform other duties as assigned.
