Sourcing Account Specialist

Great Lakes Industrial YOUR FIRST CHOICE FOR ENGINEERED SOLUTIONS Title: Sourcing Account Specialist

Location:

Chicago - 1001 Commerce Ct, Buffalo Grove, IL 60089 Job type: Full Time/Salary Travel: <5% Annual Pay : $60,000-65,000 Reports to: Customer Success Manager, Tony Volk Great Lakes Industrial (GLI) is a leader in the Industrial manufacturing & distribution sector, specializing in innovative engineered solutions and products. With a strong commitment to quality and customer satisfaction, we are driven by a passion for operational excellence.

As we continue to expand, we seek skilled and motivated Sourcing Account Specialists to join our dynamic team. A Sourcing Account Specialist serves as a key liaison between customers and the internal cross-functional teams, ensuring strong customer relationships, rapid issue resolution, and long-term account success. This role manages critical customer escalations—such as churn risks, expedite requests, and line-down situations—while also driving strategic initiatives, including new product launches, quarterly client reviews (QCRs), and sales opportunity execution.

Success in this role is defined by the ability to turn challenges into opportunities, maintain customer trust during critical moments, and help clients realize the value of our partnership.

ESSENTIAL FUNCTIONS:

• Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Serve as the primary liaison for critical customer conversations, including service failures, line-down situations, missed deliverables, or churn threats.
• Support and execute customer growth initiatives, including support on quoting, upselling opportunities, and alignment with sales teams to convert pipeline to orders.
• Acquire a sound understanding of GLI’s product & service offerings and the ability to translate that into success for our customers.
• Lead and coordinate recovery plans to mitigate risk & restore trust in pressure situations.
• Implement GLI's procurement, operations, and pricing strategies for new and existing customers to increase profitability.
• Participate in continuous improvement efforts, providing feedback to optimize internal processes and customer experiences Monitor client health metrics and proactively address churn risks through early interventions and relationship-building Support new product launches and major changes by aligning expectations, coordinating resources, procuring materials, and ensuring smooth delivery to clients.