Schedule: Monday - Friday, 8:00am - 4:30pm, on-site.
Summary: Effectively collects past due balances on assigned accounts, high volume of outbound communications to reduce receivables and answer any questions a customer may have by performing the following duties.
- Optimize customer satisfaction while mitigating credit risk.
- Identify and attempt to collect past due amounts and follow up as required including phone calls.
- Work with customers to finalize payments of any insufficient funds / returned checks.
- Set up sub accounts as needed.
- Recommend any write-offs.
- Establish and maintain effective relationships with customers by providing quick resolution of issues.
- Provide any requested invoice information to customers.
- Coordinate with Branch Manager and Salesmen to collect past due amounts.
- Charge recurring payments to customers securely stored credit cards.
- Maintain and update customer account addresses / invoicing.
- Respond to customer credit reference requests on a timely basis.
- Improve collectible service charges.
- Work with customers to improve payment based on agreed terms.
- Identify historically poor paying customers and flag in system for notification purposes.
- Account reconciliations, research and identify issues to help resolve delinquent accounts.
- Research skipped invoices and follow-up with customers to address any discrepancies.
- Assist with any projects or other tasks as they arise.
