Referral Coordinator

About the Role

As a Referral Coordinator, you keep patients moving through their care journey. You own the referral process end‑to‑end—making sure every referral is accurate, authorized, scheduled, and communicated clearly. You’re the connector between patients, providers, and specialists, ensuring seniors get the care they need without delays or confusion.

This is detail‑driven, people‑first work where your organization, communication, and follow‑through directly shape patient outcomes. You’ll report to the Center Manager and support the clinical team, with opportunities to take on more responsibility as we grow.

Location: Brandon clinic (some local travel may be required to help cover other centers).

Office Hours: Monday–Friday, 8am–5pm

What You’ll Do

Own the referral, start to finish

• Submit referrals and authorizations with complete, accurate information
• Track approvals, denials, and next steps to keep care moving
• Coordinate records and documentation so specialists have what they need
• Document thoroughly in the EMR and maintain clean, accurate patient files

Keep patients informed and on track

• Schedule specialist appointments and follow up until completion
• Verify insurance and eligibility to prevent delays
• Respond to patient and provider inquiries with concierge‑level support
• Provide clear instructions so patients know exactly what to expect

Be the connector across teams

• Partner with providers to create seamless patient experiences
• Collaborate with clinical staff to keep care coordinated
• Support front office and MA workflows when the clinic needs an extra hand
• Contribute to care team discussions that strengthen patient outcomes

Improve the work over time

• Identify workflow gaps and help refine referral processes
• Maintain a patient‑first mindset while upholding clinic standards
• Embrace a team-first mindset by supporting clinical and front office operations while growing your skills along the way

About You

You bring:

• 3+ years as a referral coordinator or medical assistant, ideally in primary care
• 2+ years managing referrals from primary care to specialists
• Strong communication skills that build trust with patients, providers, and teammates
• The ability to multitask, prioritize, and stay organized in a fast‑paced clinic
• Compassion, professionalism, and a patient‑first mindset
• High attention to detail and commitment to excellence
• Composure and focus when things get busy
• A collaborative spirit and willingness to learn
• Alignment with our core values: Heart, Excellence, Accountability, Resilience, and Teamwork

You stand out if you:

• Are a Certified Medical Assistant (CMA)
• Have experience supporting both front office and clinical workflows
• Are bilingual in English and Spanish
• Proactively identify workflow gaps and help strengthen referral processes
• Bring warmth, clarity, and concierge‑level support to every patient interaction

Why You’ll Love Working Here

Make An Impact Every Day

Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare.

Work That Actually Matters

We’re not a volume-driven system, we’re accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered.

Build And Grow With Us

We’re building more than a company, we’re building careers. As we expand, you’ll have opportunities to grow your skills and take on new challenges.

Strong, Transparent Compensation & Benefits

• $19-25 per hour, based on experience and qualifications
• Generous annual performance bonus
• Health, dental, and vision insurance
• Paid time off + paid sick time
• 401(k) with company match

We believe in fair, equitable pay that reflects your experience and impact.

Show Us Your Excellence

At Greenbrook Medical, excellence shows up in the details. Your resume is our first opportunity to understand your experience and it also reflects how you communicate, organize information, and approach your work.

Please submit a polished resume that demonstrates professionalism and attention to detail. We consider both what you’ve done and how you present it, including clarity, formatting, grammar, and overall organization.

Need inspiration? This resume template resource offers clean, professional layouts to help you get started: https://word.cloud.microsoft/create/en/resume-templates/

You’re also welcome to use AI tools to help refine your resume, improve clarity, and ensure your experience is represented professionally.

We look forward to learning more about you and the impact you can make at Greenbrook.

Our Selection Process

Application → Initial interview → Skills/experience interview → Clinic visit + short values interview → References

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at [email protected].