Assistant Manager

🐴 Why The Pommel Horse?

The Pommel Horse is all about bringing people together.

Our Hungry Horse menu is packed with classic, great-value pub favourites, from sizzling steaks and stacked burgers to something for everyone in the family.

When it comes to drinks, our bar has plenty to offer too — from world lagers and flavoured gins to all the pub favourites customers know and love.

Add a welcoming atmosphere, a great beer garden and our fantastic location close to some of Hemel Hempstead's biggest leisure attractions, and you've got a pub with plenty of opportunities to drive trade and create memorable customer experiences.

🚀 What’s the opportunity?

As Assistant Manager, you'll play a key role in the day-to-day running of The Pommel Horse, supporting the General Manager and helping to lead the team, drive standards and grow the business.

You’ll:

• Support the General Manager with the day-to-day running of the pub.
• Take ownership of shifts and confidently lead the team in the GM's absence.
• Lead, coach and develop the team, helping people perform at their best.
• Maintain high standards across service, food, drinks, cleanliness and customer experience.
• Create a fun, welcoming atmosphere where customers want to return.
• Help drive sales and maximise opportunities across food and drink.
• Make the most of busy periods, weekends and seasonal occasions.
• Help maximise trade from the pub's fantastic location next to Cineworld and close to The Snow Centre.
• Build strong relationships with customers and become a familiar face in the local community.
• Work closely with the kitchen team to ensure smooth, consistent service.
• Support with rotas, stock, cash management and other day-to-day operational responsibilities.
• Champion health & safety, licensing and brand standards.
• Coach and motivate the team, creating a positive environment where people enjoy coming to work.
• Bring energy, ideas and enthusiasm to help grow the pub.
• Lead by example and be prepared to get stuck in when things get busy.

This is a fantastic opportunity for someone who wants to take the next step in their hospitality career, gain more responsibility and develop towards their next management role.

👊 What we’re looking for

We're looking for an Assistant Manager or experienced hospitality leader who:

• Has previous experience as an Assistant Manager, Supervisor, Team Leader or similar.
• Has experience in a busy pub, restaurant, bar or high-volume hospitality environment.
• Is confident leading a team and taking ownership of a shift.
• Has strong communication skills and knows how to motivate and develop people.
• Takes pride in delivering great customer service.
• Is commercially aware and understands how to drive sales and repeat business.
• Can stay calm, organised and hands-on when the pub gets busy.
• Enjoys working in a lively, fast-paced environment.
• Takes pride in maintaining high operational and service standards.
• Is energetic, proactive and isn't afraid to get stuck in.
• Has a genuine passion for hospitality and creating great customer experiences.
• Wants to develop their skills and progress their career with Greene King.

🌟 More than just a management role. A chance to make your mark.

The Pommel Horse is a lively, welcoming Hungry Horse with great food, great value and a fantastic location.

With Cineworld next door, The Snow Centre nearby and plenty happening throughout the week, there's a real opportunity to drive trade, build a strong team and create a pub customers love coming back to.

If you're ready for your next challenge and want to build your career with Greene King, we'd love to hear from you.

🌱 And there’s plenty in it for you...

• Career development opportunities across Greene King.
• Training and development at every level, including apprenticeships.
• 33% employee discount and 15% discount for loved ones across Greene King brands.
• 50% employee and 25% loved ones discount at Greene King Inns and hotels.
• Employee Assistance Programme supporting mental health, wellbeing and financial/legal advice.
• Enhanced family-friendly maternity and paternity policies.
• Menopause Friendly Employer.
• Refer a Friend scheme – earn up to £1,500.
• Wagestream – access to your pay as you earn.
• Retail discounts, including up to 30% at Superdrug and Three Mobile.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

🐴 Bring your energy. Lead the team. Make The Pommel Horse yours.