Job Description
Position Summary
The Food & Beverage Supervisor plays a key leadership role in creating exceptional member experiences by ensuring consistent, high-quality service across all dining, banquet, and event outlets. This position leads front-line service teams with a focus on hospitality, operational excellence, training and development, and team engagement—aligned with KCC’s vision of elevating the club dining experience.
As part of the KCC F&B leadership team, this role helps bring to life our mission of crafting extraordinary dining experiences through teamwork, service precision, warmth, and a commitment to excellence.
Core Responsibilities
Lead by example, modeling KCC’s values of warmth, professionalism, hospitality, and member-first service.
Motivate, coach, and mentor staff to build a collaborative, cohesive team committed to service excellence.
Reinforce KCC’s F&B vision: hospitality is not just service—it is the creation of memorable experiences.
Conduct pre-shift huddles, communicate daily goals, business needs, service standards, and special events.
Oversee daily F&B operations including restaurant, banquet, events, and service staging areas.
Ensure proper room setups, table layouts, event staging, and style consistency in accordance with service standards.
Monitor labor forecasts, daily staffing needs, scheduling, and payroll accuracy.
Maintain inventory control and ensure proper handling, storage, and use of equipment and supplies.
Guide safe and efficient execution of opening, closing, and cleaning procedures.
Maintain a strong presence on the floor to support team members, engage with members, and manage service flow.
Resolve guest concerns professionally and promptly, ensuring a positive outcome and member satisfaction.
Promote personalized service, anticipating member preferences and enhancing the guest connection experience.
Ensure all team members deliver thoughtful, attentive, and consistent service.
Conduct ongoing training for new and existing staff, focusing on service standards, menu knowledge, Northstar POS, safety, and communication.
Provide coaching, performance feedback, corrective support, and recognition.
Support the development of team leads and high-performing staff.
Reinforce continuous improvement and learning within the department.
Communicate daily operations and service goals clearly to staff and leadership teams.
Collaborate closely with culinary, banquet, event planning, bar operations, golf services, and club leadership to ensure unified service delivery.
Report operational concerns, opportunities, and service feedback to management promptly.
Qualifications & Requirements
Physical Expectations
Able to stand or walk for extended periods (up to 8+ hours).
Able to lift, carry, bend, push, and move up to 40 pounds occasionally.
Capable of setting up equipment, furniture, staging, and supplies as needed.
Able to work safely around cleaning chemicals, equipment, and crowded environments.
Skills & Leadership Competencies
Strong leadership presence with clear communication and coaching skills.
Able to effectively prioritize, delegate, and manage staff performance.
Strong problem-solving skills with sound judgment and composure.
Excellent verbal and written communication skills with strong attention to detail.
Fluent in English; bilingual abilities are a plus.
Professional Expectations
Passion for hospitality, service excellence, and crafting memorable experiences.
Strong knowledge of service standards, POS systems, and event operations.
Previous supervisory experience in hospitality, club environment, restaurant, or banquet operations preferred.
Core Values Alignment
Contributes to a culture of hospitality, pride, and ownership.
Demonstrates integrity, teamwork, and commitment to member satisfaction.
Takes initiative and supports consistent improvement efforts.
Supports KCC’s vision of being the premier dining experience in Kalamazoo.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Greenleaf Hospitality Group operates Wings Event Center and Kalamazoo Event Center, hosting events and managing bookings.