The role aim:
To work within the coordinator team in our Client Delivery Centre (CDC), achieving excellent feedback on our service to our clients.
An excellent candidate experience is successfully delivered.
- Support candidate sourcing via GTI and external databases
- Manage all candidate queries via phone, email, customer support desk
- Facilitate regular status updates to all candidates in the pipeline
- Manage and track candidate referrals for each client
- Deliver candidate briefing calls
- Deliver candidate feedback calls and campaign evaluations
- Facilitate any adjustments for candidates during the selection process
- Measure the delivery through campaign NPS scores
Client delivery Service Level Agreements are met.
- Manage and process all client and campaign activities within defined SLA timeframes
An outstanding client experience is delivered and maintained.
- Support client ad hoc requests
- Build knowledge and understanding of each client’s systems and processes
- Strong teamworking skills – ability to work in a team, supporting a shared workload
- Able to manage changing priorities and ambiguity in your own workload
- Organised and able to manage multiple tasks and deadlines
- Excellent phone manner and written communication
- Excellent attention to detail
- Self-motivated and able to display initiative
- Computer literate: experience of using email, internet, and MS Office packages
- Previous experience in a customer facing environment would be preferable
- Permanent role – 37.5 hours per week. Monday to Friday 9am-5:30pm.
- 3-month probationary period.
Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.
If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch -
[email protected].
