Loan Operations QC Specialist

Company: The Merrimack

Title: Loan Operations QC Specialist

Location: Concord, New Hampshire

Position Details: Full Time, Monday-Friday, 8:00AM-5:00PM

FSLA: Non-exempt, payable bi-weekly on Fridays

Pay Range: Hourly rate of pay is negotiable based on experience, with a range of $23.00 to $30.59 per hour

• Review new loans, loan maintenance, and loan interest rate changes within established timeframes
• Ensure loan setup and maintenance are completed accurately and in accordance with loan terms
• Review adjustable-rate loan notices to confirm interest rate adjustments align with loan documentation
• Apply applicable regulations, federal and state laws, and investor guidelines to help prevent compliance concerns
• Communicate quality control findings clearly and provide timely feedback to support accurate corrections
• Partner with loan departments to research and resolve discrepancies identified during review
• Prepare reports for management, including reports related to quality standards
• Assist with identifying training needs based on loan review results and support training efforts as needed
• Support loan servicing activities, departmental projects, compliance training, and other duties as assigned

• Three to five years of loan-related experience, including a strong understanding of loan documentation and technical loan components
• Knowledge of consumer, residential, and commercial loans preferred
• Solid understanding of applicable regulations, investor guidelines, loan products, core operating systems, and loan servicing procedures
• Exceptional attention to detail, critical thinking, problem-solving, and independent analysis skills
• Strong verbal and written communication, interpersonal, and relationship-building skills
• Ability to manage multiple priorities and deadlines in a fast-paced, changing environment
• Strong administrative, organizational, computer, Microsoft Excel, and Microsoft desktop application skills