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    GR

    Group O

    Customer Service

    Logistics Coordinator

    Mansfield, MANSFIELD 1151HybridFull-time3–5 yrs experience$59.7k – $63k / yearPosted 2mo ago
    All Group O jobs

    Job description

    The Logistics Coordinator is responsible for managing and optimizing both inbound and outbound freight operations across Group O’s Packaging Solutions division. This role ensures timely, cost-effective, and accurate transportation of goods while maintaining strong relationships with carriers, suppliers, and internal stakeholders. The coordinator plays a key role in cost control, continuous improvement initiatives, and cross-functional collaboration to support operational excellence and profitability.
    Essential Functions:
    • Freight Management:
      • Coordinate all inbound and outbound shipments using internal and external carrier accounts.
      • Serve as the primary liaison with freight carriers, suppliers, and customers regarding logistics execution and issue resolution.
      • Manage freight claims, loss tracking, and exception handling using Monday.com and carrier systems.
    • Systems & Reporting:
      • Utilize D365, Microsoft Teams, Outlook, and carrier portals to manage logistics workflows and reporting.
      • Maintain and present cost tracking reports, freight spend analysis, and performance metrics.
      • Support inventory-related reporting in collaboration with the Inventory Accountant.
    • Cost Control & Analysis:
      • Monitor freight costs and identify opportunities for savings and efficiency.
      • Provide regular updates and insights to leadership on logistics performance and cost trends.
      • Support carrier selection and rate negotiation processes.
    • Cross-Functional Collaboration:
      • Partner with Strategic Sourcing, Client Services, Purchasing, Warehouse, and Sales teams to align logistics strategies with business needs.
      • Represent the logistics function across the organization and support other divisions as needed.
    • Continuous Improvement:
      • Identify and lead logistics-related CI projects.
      • Set targets, assess impact, and drive execution of initiatives that improve service, cost, and operational performance.
    • 3PL Oversight
      • Coordinate and manage third-party logistics (3PL) facilities to ensure service quality, compliance, and cost-effectiveness.
      • Serve as the primary point of contact for 3PL partners, addressing performance issues and facilitating continuous improvement.
      • Monitor 3PL operations to ensure alignment with Group O standards and client expectations.
    • Other Duties:
      • Maintain visual displays of logistics metrics and performance indicators.
      • Perform other duties as assigned to support business operations.
    Position type
    • Full time
    • Hybrid role with flexibility to work remotely and on-site.
    Travel
    • Occasional travel may be required for supplier visits, carrier meetings, or operational support.
    Experience:
    • 3–5 years of experience in logistics coordination, transportation management, or supply chain operations.
    • Experience with ERP systems (preferably D365) and logistics platforms.
    Skills and Qualifications: 
    • Strong attention to detail and organizational skills.
    • Ability to prioritize and adapt to shifting business needs.
    • Excellent communication and customer service skills (internal and external).
    • Proficient in Microsoft Office Suite and logistics tracking tools.
    • Demonstrates Group O’s Core Values: Partnership, Respect, Innovation, Dedication, Excellence.
    Physical Requirements: N/A
    • Medical, Dental, Vision, and Life Insurance
    • Flexible Spending Accounts (Medical and Dependent Care)
    • 401(k) Plan with Company Match
    • Generous Paid Time Off
    • 10.5 Paid Holidays
    • Career Development Opportunities

    Job details are sourced from the employer's original posting.

    Open job posting
    GR

    About the company

    Group O

    Group O is a company that provides customer service solutions, including call center support.

    View all Group O jobs
    Industry
    Customer Service
    Open roles
    37

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