PBS Cayman, a trusted provider of business solutions in the Cayman Islands, invites applications for the following position.
The Purpose of This Role:
This role provides technical services, support, and repairs for PBS Cayman's portfolio of business equipment, primarily at customer sites. The role requires detailed break-fix knowledge and the ability to work independently to ensure equipment reliability and customer satisfaction.
Key Duties & Responsibilities:
- Installation & Repair: Install, diagnose, and repair a wide range of specialized equipment, identifying and replacing defective components to restore functionality.
- Client Education: Assist, educate, and explain technical issues to clients regarding their equipment, including guidance on the setup and use of new hardware.
- Operational Support: Provide technical support to customers both on-site and remotely from the office as required.
- Service Management: Manage service calls from inception to completion, ensuring high-quality results even when tasks require more time than anticipated.
- Administrative Duties: Maintain accurate inventory records, submit all required technical paperwork, and manage parts expenses efficiently.
Knowledge, Skills and Experience Requirements:
- Undergraduate degree in Computer Science, Information Technology, Engineering, or a related technical field.
- At least three (3) years of experience in a technical support or field service role.
- Valid driver's licence and access to a reliable motor vehicle.
- Excellent communication skills, strong organizational and time management abilities, and the ability to work with minimal supervision.
Work Hours: Monday to Friday, 8:30 a.m. to 5:00 p.m. – Full-time.
Qualified Caymanians, spouses of Caymanians, and holders of a Residency and Employment Rights Certificate (RERC) are encouraged to apply online at
