GTT COMMUNICATIONS INDIA PRIVATE LIMITED
Job Description
Position: IT Service Desk Engineer (L1 Level Support)
Location: Pune
Employment Type: Full-time (24x7 Support Timeline)
Role Overview
The IT Service Desk Engineer plays a critical role in supporting GTT’s IT infrastructure and ensuring smooth end-user computing operations. This position requires broad technical knowledge across Windows Client/Server and MacBook OS support, networking, operating systems, Active Directory, SIP systems, and enterprise applications. The engineer will provide frontline support, troubleshoot complex issues, and occasionally assist in system implementations under the guidance of senior engineers. Candidates must be flexible to work in rotational shifts (24/7) and participate in on-call duty as required.
Key Responsibilities
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Troubleshooting: Diagnose and resolve complex deployment and configuration issues.
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End-user support: Provide technical assistance for client computers, operating systems, and applications.
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System support: Perform OS imaging from Intune admin portal, software deployment, and system settings configuration, software compliance management.
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Windows/MacOS support: Deliver first-level support for Windows Client/Server environments, and MacOS support for end users.
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Asset management: Handle procurement, inventory, and lifecycle management of hardware/software.
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Documentation: Create and maintain SOPs, manuals, and troubleshooting guides.
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Networking: Configure and troubleshoot LAN/WAN connections.
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System evaluation: Test and assess new software or systems for deployment.
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On-site support: Provide deployment and troubleshooting assistance with remote guidance from senior engineers.
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Incident and Request Management: Answer user calls, emails, and chat messages quickly, Also - log, sort or assign, and prioritize incoming support tickets.
GTT COMMUNICATIONS INDIA PRIVATE LIMITED
experience:
Prior experience in IT support, including basic software and hardware troubleshooting, IT ticketing system knowledge, and good experience.
• Communication
skills:
Strong verbal and written English proficiency for support logs and good experience in Hotline call management and users/customer interaction.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Danelec is a global leader in maritime safety, data collection, and digital performance solutions. With a strong Danish heritage and an installed base of over 15,000 vessels, we help ship owners and operators transform operations through actionable data, improving safety, efficiency, and sustainability at sea. We are the leading manufacturer of Voyage Data Recorders (VDR), Shaft Power Meters, onboard data capture infrastructure, and advanced ship performance monitoring systems. Our cutting-edge platform combines robust data validation with AI-driven analytics to deliver real-time insights and optimize vessel performance, compliance, and profitability. Since joining the GTT Group in August 2025, Danelec operates within GTT’s unified Digital Division alongside Ascenz Marorka and VPS. Together, we serve over 17,000 vessels through the maritime industry’s most comprehensive, agnostic platform for high-frequency data, regulatory compliance, and performance optimization. Headquartered in Denmark, Danelec operates through 14 global hubs, supported by a network of more than 1000 factory-trained and certified service professionals across 50+ countries. Our dynamic and international work environment encourages innovation, collaboration, and a high degree of freedom. Our core values, Solid, Safe, and Simple, define how we work, how we lead, and how we continue to shape the future of maritime operations. Join us and be part of accelerating the industry’s digital transformation toward safer, smarter, and more sustainable shipping.