Job Description
Position Title: Network Engineer
Tier 2 Location: India
Job Profile: Service Assurance Engineer 1
Department: NOC Teams
About GTT:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net
Role Summary:
With minimal supervision, perform tasks associated with repair of the client’s voice and data networks, and perform leadership tasks as needed. The Network Engineer will communicate via phone, email and in system notes with the client and internal stakeholders. A working knowledge of Windows operating systems is expected, with Linux or UNIX a plus.
Duties and Responsibilities:
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Provide technical support and manage customer escalation at this level
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Prioritize and respond to customer requests in timely manner
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Own and troubleshoot network issues
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Work collaboratively with both internal teams and third-party vendor support and engineering teams
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Perform proactive monitoring of the core and edge network using various NMS tools
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Mentoring of Juniors engineer and Network Technician and proactive learning of core network and customer services
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Performance of any other ad-hoc duties as requested by GTT management
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Produce technical support documentation and write incident reports as appropriate
Required Experience/Qualifications:
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2-5 or more years of relevant job experience in technical support role (i.e.: NOC, IT Helpdesk or Service Desk)
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Experience with network monitoring software.
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In depth knowledge of core TCP/IP networking skills, routing and switching (Juniper/Cisco)
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Previous experience working in an SLA-driven operation environment (ideally ISP based)
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Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec
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In dept Knowledge of SDWAN Network skills for Velo / Aruba / Silver Peak
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In dept knowledge of Firewall Policies and rules for FortiGate / Palo Alto / Cisco / Junipers
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Ability to multitask, prioritize and work in a pressured and sometimes stressful environment
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Must be adaptable and flexible in dealing with a variety of people
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Achieving certification and maintaining required training levels
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JNCIA / CCNA / NSE 4 and above / PCNSA / PCNSE certification or equivalent skill level developed through industry experience is preferred
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Experience of shift work 24x7x365
Core Competencies
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Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
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Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
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Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
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IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services.
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IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP based networks and associated services.
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Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems.
Universal Competencies
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Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
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Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
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Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Danelec is a global leader in maritime safety, data collection, and digital performance solutions. With a strong Danish heritage and an installed base of over 15,000 vessels, we help ship owners and operators transform operations through actionable data, improving safety, efficiency, and sustainability at sea. We are the leading manufacturer of Voyage Data Recorders (VDR), Shaft Power Meters, onboard data capture infrastructure, and advanced ship performance monitoring systems. Our cutting-edge platform combines robust data validation with AI-driven analytics to deliver real-time insights and optimize vessel performance, compliance, and profitability. Since joining the GTT Group in August 2025, Danelec operates within GTT’s unified Digital Division alongside Ascenz Marorka and VPS. Together, we serve over 17,000 vessels through the maritime industry’s most comprehensive, agnostic platform for high-frequency data, regulatory compliance, and performance optimization. Headquartered in Denmark, Danelec operates through 14 global hubs, supported by a network of more than 1000 factory-trained and certified service professionals across 50+ countries. Our dynamic and international work environment encourages innovation, collaboration, and a high degree of freedom. Our core values, Solid, Safe, and Simple, define how we work, how we lead, and how we continue to shape the future of maritime operations. Join us and be part of accelerating the industry’s digital transformation toward safer, smarter, and more sustainable shipping.