Field Service Technician (Mechanical / Fuel Systems)

Summary/Objective The field service technician is responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need; and to provide complete customer satisfaction in a polite and professional manner. Essential Job Functions: Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation.

Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service. Observes, analyzes, and determines corrective course of action for service and repair of customer equipment. Performs necessary repairs to correct analyzed situations in a professional and productive manner. Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.

Follows safety rules and ensures that hazardous waste is disposed of properly. Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner. Accounts for 100% of paid time. Maintains part inventory and supplies in van. Maintains service van to ensure that it is clean, organized and hazard free inside and out Ensures that regular maintenance is performed on service van (i.e. oil changes, tire rotations, etc.) and that required repairs are performed.

Performs factory authorized modifications per specifications. Responsible for maintaining personal tools required for performing the job effectively and safely. Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site. Performs related duties as assigned or as the situation dictates. Competencies: Thoroughness. Technical Capacity. Financial Management. Personal Effectiveness/Credibility.

Supervisory Responsibility: This position has no direct supervisory responsibilities. Training

Requirements:

• General Safety.
• Lock-out Tag-out.
• HAZMAT.
• Electrostatic Discharge Awareness.
• Foreign Object Damage Awareness.
• Quality System Awareness.