Service Administrator

Summary/Objective:

Under the direct supervision of the Branch Manager, this position provides administrative support for the Service and Construction departments.

Essential Job Functions:

• Review Service Tickets for billing accuracy.
• Enter time worked for Service Technicians and Construction personnel in Great Plains – Time Track software.
• Close out Gilbarco/Warranty claims.
• Issue and receive Purchase Orders.
• Commission/Register new equipment installed.
• Review denied/past-due invoices.
• Obtain multiple trip approval for billing purposes.
• Assist construction manager with ordering equipment, setting up jobs and reviewing jobs for close out.

Additional Eligibility Qualifications:

• Strong attention to detail.
• Good knowledge of Excel/MS Office.
• Good at multitasking and prioritization.
• Excellent verbal and written communication skills required.
• Excellent interpersonal skills required.
• Self-starter with focus on process improvement.
• Great Plains experience a plus.
• Related work experience in service dispatching strongly.

Competencies

• Thoroughness
• Technical capacity
• Personal responsibility

Supervisory Responsibility:

This position has no direct supervisory responsibilities, but may serve as a coach and mentor for other positions within the company.