· Provide day to day support to GuestTek staff.
· Configure and maintain desktop, laptops and server systems.
· Set up and administer end user computing accounts.
· Assist with network maintenance.
· Participate in support and administration of the Avaya phone system.
· Provide IT-related training for end-users.
· Schedule projects to meet delivery dates and commitments.
· Keep abreast of technology advances in computer hardware and software.
· Other IT related duties as assigned.
· Minimum 1-year technical diploma from recognized institution or 3 years IT support experience.
· Experience troubleshooting a wide variety of computer software and hardware problems and implementing standard configurations.
· Support and troubleshooting of Windows 7-10 and Office 365 applications.
· Experience installing and troubleshooting Windows Server 2008 R2 – 2019.
· Extensive knowledge of Microsoft Active Directory
· Experience working with Microsoft System Center
· Experience troubleshooting and working with Microsoft Lync/Skype for Business
· Experience troubleshooting network issues and working with Cisco and Palo Alto hardware.
· Management of servers using Hyper-V virtualization.
· Linux experience is an asset but not required
· Administration and experience supporting Avaya VOIP telephony system
· Salesforce experience is an asset but not required
· Flexible, pro-active approach and the ability to work under pressure to meet tight deadlines, managing and resolving priorities.
· Prepared to maintain and enhance own personal and professional development.
· Excellent customer service skills and people management skills in an environment of 500+ employees.
· Superior written and verbal communication skills English; able to discuss technical issues with both technical and non-technical people.
· Initiative, ability to plan and schedule work, sound judgment in resolving escalated issues, and a passion for process improvement.
· Problem solver that can work both independently and as a team member.
· Flexible, pro-active approach and the ability to work under pressure to meet tight deadlines, managing and resolving priorities.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
GuestTek™ is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, we have partnered with hotels to maximize your property’s offerings–enhancing your brand, helping you generate more revenue and giving you total confidence you’re delivering a world-class guest experience. With operations reaching 85 countries and serving more than 3900 hotels, we understand your most critical requirements. Whether it’s an individual property, franchised or corporate location, GuestTek allows you to customize each solution to your property’s needs. And GuestTek’s focus on hospitality means we fully understand and deliver on the technology needs of today’s guests, while engineering the in-room technologies desired by tomorrow’s guests, too. Our OneView™ platform gives your guests the ultimate in-room experience. With converged HSIA, Video, Data, Voice and mobile applications like myAway and myMedia, we provide a seamless integration of their personal electronic devices. By offering a custom interface, GuestTek brings your hotel branding to every room, reinforcing the value and services of your property every time a guest turns on the TV or logs in to their device. Because OneView is built in house, proprietary and highly customizable, we offer a flexibility that resellers simply cannot match. GuestTek’s Research & Development teams continually develop new features in response to client or market demands. By consistently providing state-of-the-art-technology, our platform is designed to grow with your business. GuestTek has experienced significant worldwide growth with the 2014 acquisition of iBAHN & TelNet and the creation in 2015 of a subsidiary; Event Conference Services (ECS). We continue to seek opportunities that expand our capacity to serve more global clients and offer the best in hospitality technology. Our continuous commitment to our clients means we at GuestTek align ourselves with leading providers around the world of satellite and cable television to provide better offerings to your guests, helping them to feel just a little more at home.