Sales Officer, DS2 - Al Rashed

Business Specific

a)Sales Support & Coordination: Check all applications using department system; Log and monitor application deficiencies to drive the efficient sales process, and ensure compliance with KYC and operational standards; Follow up for error logs, escalate deficient trends to senior management; Distribute leads and referrals from CCC, LMS, follow up on action taken & update LMS accordingly. b)Sales Quality: Perform Service quality follow up for KYC checks and ensure compliance with GB sales and service quality guidelines; Track declines to ensure quality of targeted segments; Track application deficiencies to drive an efficient sales process, and ensure compliance with KYC & operational standards; Follow up monitor track product non-activation/loan returns to safeguard against fictitious sales. If negative trends are noted for a specific sales person and/or specific team leader(s) Escalate to Sales Manager for further actions and after sales follow up to ensure customer satisfaction. c)Admin Support: Add customers on Civil Service Commission system to ensure completion of the salary account process; Process track of all Ci-net inquiries and uploading and keep relevant files and records; Process all e-loans applications for central sales on system and ensure that all loan documentation is checked and originals are forwarded to CBCC; Process all cards through scanned cards procedure and ensure all reports, documentation are kept updated and originals are forwarded to CPD.

Generic

d)Work within risk policies and procedures to minimize the error ratios and customer frauds e)Follow all operational guidelines and procedures for quality work