Summary
The Branch Manager will direct and supervise staff and operational activities in the assigned branch location and promote positive bank image within the community, ensuring delivery of quality customer service and achievement of sales goals.
Responsibilities
- Accountable for maximizing branch revenues, deposits and loans and minimizing operating losses.
- Performs and holds staff accountable for business development within the branch, loan generation, and referrals to other lines of business (i.e. Mortgage, Wealth Management).
- Maintains and develops relationships with existing and potential clients by conducting calls.
- Deploys resources to optimize individual and team performance.
- Monitors employee activities to assist with problems, provide coaching, and take necessary actions to ensure work quality, exceptional customer service, and adherence to schedules.
- Ensures branch compliance with bank policies, procedures, and audit requirements.
- Prioritizes, manages, and communicates promotional campaigns and product initiatives.
- Represents bank in local community organizations.
- Performs general management duties, including hiring of staff, conducting performance evaluations, and promotions or terminations as necessary.
- Responsible for development of subordinate staff, estimating personnel needs, assigning work, and meeting completion dates and sales goals.
- Develops programs and reward systems to increase morale and reduce turnover.
- Identifies training needs and opportunities; develops and implements plan to meet needs.
- Performs additional duties as assigned.
