*Please review your application to ensure completion. Incomplete applications may not be considered. * We are looking for a candidate who is outgoing, patient, and hard- working to join our ITM team! The ideal candidate must be comfortable on camera at all times and will be able to make personal connections with each member in a welcoming and sincere manner. We currently have one position available with the schedule of: M-F 12:00pm-5:00pm and Saturdays 8:45am-12:15pm Essential Functions &
Responsibilities:
- Displays an expertise in all GCEFCU products and services by staying up to date and educated on products, services, marketing promotions, policies and procedures; Uses this knowledge to achieve or exceed the established sales and service goals while conducting video banking transactions in a knowledgeable, friendly, and highly professional manner.
- Provides exceptional member service and connects quickly with members in order to identify and understand their financial service needs.
- Receives and processes member financial transactions, including deposits, withdrawals, loan payments, member transfers, Remote Deposit Capture (RDC), and cashier's checks through prompt handling of all teller functions.
- Answers member questions pertaining to their account and maintain member records.
- Communicates member comments, issues and requests to the appropriate branch/department.
- Multitasks by working with multiple software programs concurrently to complete a transaction and communicate with more than one member simultaneously.
- Assists the Accounting Department with processing of Skip-a-Pay promotions.
- Clearly communicates and educates members on the proper use of GCEFCU ITMs, handling member objections and anxiety to new technology.
- Promotes benefits of the technology, provides technical support while utilizing the video banking technology and ensures a positive experience.
- Promptly reports malfunctions of interactive banking equipment to manager.
- Researches and resolves complex customer service issues with limited supervision.
- Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.
- Strictly adheres to all regulatory and company-established policies and procedures; Responsible for identifying reportable transactions under the Bank Secrecy Act, obtaining required information, and reporting transactions; Alerts supervisory personnel to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, customers that appear to be avoiding CTR's; Responsible for reviewing deposits to determine whether holding funds to delay availability under Regulation CC is appropriate; Responsible for complying with Federal Rules and Regulations as required by NCUA.
- Balances daily transactions and maintains privacy of member information.
- Adheres to security, audit, and compliance requirements.
- Requirements Must be comfortable being on camera at all times.
- Personal appearance must be professional.
- Position requires the ability to sit for long periods of time.
- Ability to utilize multiple monitor screens simultaneously in the course of a transaction.
- Must be able to communicate (speak clearly, hear, listen) to members in order to efficiently process transactions.
- Must be able to handle stressful situations such as disgruntled members, multiple members at one time.
- EOE Disabled/Veteran
