About the Role
We're looking for a detail-oriented Rebuild Coordinator to serve as the connective tissue between our Mitigation (MIT) team and the rebuild/reconstruction process. You'll be the first to review incoming rebuild opportunities, get them properly set up for production, and act as a friendly, reliable point of contact for customers as their project moves forward. This is a great fit for someone who's organized, communicates clearly, and thrives on keeping projects moving without things falling through the cracks.
Key Responsibilities
- Qualify rebuild jobs from MIT — Review incoming mitigation job files to determine rebuild scope, confirm they meet criteria to move into reconstruction, and flag any missing information before handoff.
- Create jobs in JobNimbus — Accurately set up new rebuild jobs in JobNimbus, ensuring all customer, property, and scope details are entered correctly for a clean handoff to the production team.
- Serve as secondary point of contact (POC) for customers — Support the primary project contact by answering customer questions, providing status updates, and helping resolve concerns promptly and professionally.
- Coordinate with the mitigation team to gather documentation, estimates, and photos needed to build out rebuild scopes.
- Maintain accurate, up-to-date records across job management systems throughout the rebuild lifecycle.
- Communicate with adjusters, vendors, and internal teams as needed to keep jobs on track.
- Identify and escalate scheduling conflicts, scope gaps, or customer concerns to the appropriate team member.
- Support the rebuild team with general administrative and coordination tasks as jobs progress from qualification to completion.
- What We're Looking For Prior experience in construction, restoration, insurance claims, or a related coordination/admin role preferred.
- Experience with JobNimbus or similar CRM/job management software is a plus.
- Strong organizational skills with the ability to manage multiple jobs simultaneously.
- Clear, professional communication skills — comfortable speaking with customers, adjusters, and internal teams.
- A proactive, detail-oriented mindset with good follow-through.
- Ability to work collaboratively across departments (mitigation, production, sales).
- Preferred Qualities: Energetic and positive attitude Strong customer service skills Motivated, self-starter who takes initiative Excellent note-taker with strong attention to detail
