Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity - by building a content engine on websites designed to attract AI visitors alongside human visitors.
We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including Lightspeed (backers of Anthropic, Grafana, Mistral), SIG, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.
We're at an exciting inflection point - moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.
More about the role below - if you feel it's a fit, we are excited to meet you!
Key Responsibilities:
- Build and maintain strong customer relationships to understand their needs and ensure their success.
- Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.
- Implement and optimize customer success processes to enhance efficiency and satisfaction.
- Analyze customer data to derive insights and make data-driven decisions.
- Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.
- Contribute to the development of customer success strategies and best practices.
Qualifications:
- 3-6 years of experience in customer success or related roles, preferably managing the US clients.
- Bachelor’s degree in a related field (Engineering, Business, or similar).
- Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.
- Excellent communication and interpersonal skills.
- Proven experience in customer success principles and practices.
- Ability to work in a fast-paced, dynamic startup environment.
- Proficiency in customer relationship management (CRM) tools and data analysis software.
What We Offer:
- Opportunity to play a key role in a rapidly growing startup.
- Exposure to cutting-edge AI and SEO technologies.
- Collaborative work environment with a focus on innovation.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!
