Front Desk Clerk - Health Works Fitness - Full Time

Be the First Smile Members See and the Connection That Keeps Them Coming Back

As a Front Desk Clerk at Guthrie's HealthWorks Fitness Center, you'll create a welcoming experience for members, patients, and visitors while supporting the daily operations of a dynamic wellness environment. From assisting with registrations and scheduling to answering questions and providing exceptional customer service, you'll play a key role in helping individuals achieve their health and fitness goals.

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well-being, including:

• Best Places to Work 2025 – Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 – Newsweek
• America's Best-In-State Employers (PA) 2025 – Forbes
• America's Best Employers for Healthcare Professionals 2025 – Forbes
• America's Best Employers for Women 2025 – Forbes

Schedule & Coverage:

Full-Time, Evening Shift

• Monday through Friday: 1:00 PM - 9:30 PM
• Weekend rotation: One weekend per month
• Scheduled off the Friday before and Monday after the assigned weekend
• Weekend hours: 6:45 AM - 3:15 PM

Benefits That Matter:

• Medical, Dental, and Vision coverage starting the first of the month after hire
• PTO starts Day 1
• Voluntary 403(b) Retirement Plan with Employer Match through Fidelity
• Employee Assistance Program providing confidential support for personal and professional well-being
• Shift Differentials and Premiums for evenings, nights, weekends, and float coverage
• Friendly, inclusive work family where you'll feel valued and supported

Position Summary:

The primary responsibilities of the Front Desk Clerk are to welcome and check in members and guests, answer incoming calls and direct callers to the appropriate person or office, accurately record and enter sales in the Point of Sale (POS) system, collect revenue for products purchased from the Pro Shop, assist with facility tours, and maintain familiarity with HealthWorks Wellness & Fitness Center programs and policies in order to answer questions from members, guests, and prospective members.

This position also assists with facility tours and new member sign-ups as needed and performs other duties assigned by management.

Education, License & Certification:

• High school diploma or equivalent preferred

Experience:

1. Excellent communication skills and telephone etiquette required.
2. Previous customer service experience preferred.
3. CPR and First Aid certification required within 90 days of hire.

Essential Functions:

1. Greets members, guests, and non-members in a pleasant and friendly manner, ensuring:
   • Quick and efficient check-in
   • Compliance with visit limitations and policies
   • Proper direction to the appropriate area of the facility
2. Schedules members for:
   • Health Risk Assessments (HRAs)
   • Initial Consultations (ICs)
   • Fitness University programs
   • Group exercise classes
   • Locker and towel rentals following established procedures
3. Demonstrates proficiency and professionalism in answering, holding, and transferring phone calls to the appropriate club or hospital contact.

4. Follows opening procedures according to the Policy and Procedures Binder, ensuring:

   • The POS cash drawer contains the correct starting balance
   • Appropriate Financial Services documentation is completed when discrepancies occur

   Follows closing procedures and completes cash reconciliation accurately.

5. Answers questions regarding HealthWorks programs and policies or directs members to the appropriate staff member for assistance.
6. Completes the following forms accurately and routes them appropriately:
   • Attendance Reports
   • Monthly Billing Requests
   • Replacement Card Forms
   • Credit Card Information Forms
7. Ensures prospective members:
   • Sign the Tour/Prospective Member Log
   • Are referred to the Membership Services Director on duty
   • Are welcomed and directed appropriately in a friendly and courteous manner
8. Enters payment transactions accurately and completely into the Front Desk POS system.
9. Coordinates vendor, contractor, and delivery visits by contacting the appropriate department leader and directing visitors as needed.
10. Performs additional duties as assigned.

Other Duties:

1. Participates in community involvement and employee engagement activities as required.
2. Performs other duties as assigned. This description is not intended to be all-inclusive.

This position is part of the collective bargaining unit.

The pay range for this position is $17.47 - $24.26 per hour, based on experience.

#LI-MD1