Security Guard

Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor waterpark resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

Apply today and Run with the Pack!

The Risk and Security Guard is responsible for securing the building and identifying potential risks and threats to the organization during their shift.

Essential Duties & Responsibilities

Team

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Promptly address guest complaints, investigating and resolving issues.
• Current CPR and First Aid certification; ability to recognize substance abuse considered an asset.
• Maintain emergency procedure knowledge; respond to alarms, notify authorities, and provide first aid or CPR as needed.
• Communicate with guests in a professional and friendly manner.

Financial

• Protecting company assets by adhering to policies and procedures.
• Report and manage unusual incidents, safety violations, theft, damage, or suspicious persons; escort if necessary.
• Document daily security activities and complete required incident and injury reports.
• Investigate security incidents thoroughly.

Qualifications & Traits

Physical Requirements

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.
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