Core Skills and Responsibilities Product Knowledge: Understand common industrial hardware and supply categories, including fasteners, safety gear, abrasives, tools, electrical components, and shop products. Technical Consultation: Explain specifications, materials, compatibility, compliance requirements, and product applications in a way customers can clearly understand. Customer Relationship Management: Build trust with buyers, maintenance teams, purchasing departments, and operations managers through accurate recommendations and reliable follow-through.
Sales and Negotiation: Identify customer needs, recommend appropriate solutions, prepare quotes, handle objections, and close sales while protecting margin and long-term account value. Inventory and Order Coordination: Monitor stock availability, process orders accurately, communicate lead times, and coordinate delivery expectations with customers and internal teams. Custom and Value-Added Solutions: Recommend substitutions, special orders, product bundles, or custom configurations for unique maintenance, repair, or production requirements.
Common Product Categories Fasteners and Hardware: Bolts, screws, anchors, washers, nuts, rivets, threaded rod, and related fastening products. Safety and Personal Protective Equipment: Gloves, eyewear, respirators, hearing protection, protective clothing, signage, and facility safety supplies. Shop and Maintenance Products: Abrasives, drill bits, taps, cutting tools, adhesives, lubricants, cleaners, and repair supplies.
Electrical and Industrial Components: Connectors, terminals, wire management products, switches, controls, lighting supplies, and other components used in plant or facility operations. Relevant Industry Experience Industrial Hardware Distribution: Supplying fasteners, safety products, tools, and repair items to manufacturing, construction, maintenance, and contractor customers. Industrial Supply Store Operations: Supporting walk-in customers, phone orders, counter sales, purchasing requests, and specialized parts sourcing for plant and shop environments.
Manufacturing and Maintenance Support: Understanding how downtime, inventory shortages, compliance needs, and product reliability affect customer buying decisions.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This company is looking for a Heavy-Duty Counter Parts Professional to assist customers with their heavy-duty parts needs and share knowledge about parts features, benefits, and warranty information. The role involves working in a fast-paced retail environment, operating a cash register, and navigating catalog systems.