This position oversees the Service department’s records, personnel, equipment, inventory, and budget. Will perform the following tasks in a way that reflects H&R Agri-Power’s mission to provide quality products/service at a fair price to afford a reasonable return on assets.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Collaborate with Service Coordinator to develop, implement and maintain effective processes within the department to ensure it continues to operate efficiently, remains profitable, and all customer expectations are met.
- Retrieve incoming work orders and assign to appropriate service technician by coordinating skill levels with customer repair needs.
- Oversee that all internal and external equipment repairs and/or maintenance performed adheres to company and brand specific procedures.
- Maintain and facilitate a safe work environment and ensure that all personnel are following company and government safety regulations while performing their job.
- Review and maintain all repair orders for accuracy and completeness prior to customer billing.
- Manage items leaving the Parts department, check for appropriate billing and all returns and cores from service are handled properly.
- Facilitate technician’s and customer’s availability to schedule field and shop repairs and/or maintenance to guarantee all work is done in a timely manner and maintain customer satisfaction.
- Help determine appropriate charges for materials and labor for each customer or internal account.
- Identify, analyze, and comprehend schematics, charts, and mechanical/technical procedures.
- Assist in submitting all service warranties by indicated time to receive maximum credit allotted.
- Inspects all interdepartmental equipment, tools, and vehicles to verify they are operating at 100%.
- Maintain open and clear lines of communication with other department heads to aid in creating one cohesive, efficient, and high-achieving team.
- Manage department budget in a responsible and advantageous manner.
- Attend all training as assigned and maintain the highest levels of knowledge of changing practices and standards, equipment, and parts.
