Service Writer

SUMMARY/OBJECTIVE

A Service Writer provides support to the Service Management team with the main objective being to assist customers with their service needs, create service tickets, assist in scheduling shop and field repairs, and complete daily shop operations. A successful Service Writer will satisfy all customer’s needs and perform the following duties in a way that directly reflects H&R Agri-Power’s mission to provide quality products/services at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution.
• Keep customers informed of additional repairs and/or maintenance and cost.
• Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment.
• Review and distribute repair orders to the Service Manager to be assigned to technicians.
• Assist in revolving work performance or billing inquiries as requested.
• Keep Service and Assistant Service Managers informed on all special parts orders, shortages, and malfunctions.
• Acquire and maintain knowledge of all products and services that are offered through your local dealership.
• Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government.
• Performs daily shop operations as assigned by Service Managers.
• Carry out other duties as assigned by Service, Parts or Store Management.
• Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.