Customer Service Representative

Company : Negley's

Key Responsibilities

• Assist our current commercial team during the bidding, project management, billing, and project completion processes

• Work with the team to evaluate these processes, with the goal of optimization over time 

• Support team members in potential change implementation and support 

• Work with the commercial team to achieve and maintain alignment between multiple divisions  

• Provide redundancy in the commercial division, learning other team member’s job functions in order to assist and complete their job duties if needed on a temporary basis

• Communicate professionally and promptly with clients, vendors, regulatory agencies, and team members

• Coordinate with internal departments to gather information needed for proposals, invoicing, contracts, and compliance submissions

• Provide general administrative support for the Commercial Division

• Review client contracts, subcontract agreements, and related documents for completeness and compliance requirements

• Coordinate and track insurance certificates, endorsements, bonding requirements, and related compliance documentation

• Maintain confidentiality of company and client information

• This role will expand as the employee grows with the company, and future duties will include additional functions to support the commercial and executive teams.

• Associate’s or Bachelor’s degree in Business Administration, Legal Studies, Accounting, or related field preferred

• Prior experience in contract administration, compliance coordination, construction administration, or commercial service operations preferred

• Strong understanding of contracts, insurance documentation, licensing, and compliance processes is preferred

• Excellent organizational skills and attention to detail

• Strong written and verbal communication skills

• Ability to manage multiple deadlines and priorities effectively

• Proficiency in Microsoft Office Suite and document management systems

• Ability to work independently while supporting a collaborative team environment

• Professional demeanor with strong customer service skills