Compensation:
Hourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: $20 - $24 per hour
Benefits:
- Employee Discount on gasoline, and residential propane and oil
- Employee discounts
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan with Company Match
- Paid Time Off
- Company Paid Life Insurance and Optional Life Insurance
- Short-Term and Long-Term Disability
- Critical Illness and/or Accident Insurance
Job Summary
This position is accountable for providing Haffner’s customers with an outstanding, positive customer experience.
Required Qualifications:
- Minimum of 3 years of customer service experience, preferably in a call center environment.
- Minimum of 1 year experience in the Heating and Energy sector.
Specific Responsibilities:
- Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
- Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish.
- Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information. Provides follow up when escalation or alternative solutions are required.
- Develop new business opportunities with existing customers by promoting company products and services.
- Maintains required documentation for new and existing customers.
- Input data/call documentation/notes into the company computer platform (i.e. Cargas) at the time of the interaction to keep each customer record updated.
- The ability to deal with the demand of fast paced and high-volume operation.
- Adheres to schedules and work time availability guidelines set forth by management.
- Supports Finance Department by making accounts receivable calls and processing statements.
- Performs other related duties, or duties that maximize the individual’s knowledge and contributions, at the discretion of the Customer Service Manager and Customer Service Site/Team Lead.
