Supervisor, Recognition Fulfillment

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry.

HALO is seeking Supervisor Program Fulfillment responsible for leading the day-to-day execution of fulfillment operations. This role provides hands-on leadership to fulfillment teams, ensuring recognition orders are processed accurately, efficiently, safely, and on time.

Serving as an operational point of contact for assigned fulfillment activities, this role manages workflow priorities, labor allocation, inventory issue resolution, quality, safety, and cross-functional communication. The Supervisor partners closely with Program Account Management, Customer Service, Inventory, Order Processing, and Operations leadership to ensure customer commitments and service-level expectations are met.

This position balances floor leadership with team development and continuous improvement. The successful candidate will coach employees, remove operational barriers, respond quickly to changing priorities, and help drive a culture of accountability, teamwork, urgency, and customer service excellence.

Responsibilities:

· Lead daily Program fulfillment operations, including order prioritization, picking, auditing, packing, kitting, and shipping activities.

· Prioritize and manage order queues based on requested ship dates, customer commitments, freight requirements, and operational urgency.

· Assign work to Fulfillment Coordinators and Team Leads based on workload, staffing levels, skill, and business priorities.

· Coordinate rush, expedited, and special-handling orders to ensure service-level commitments are met.

· Reassign personnel and adjust workflow as volume, staffing, or customer requirements change.

· Monitor fulfillment activities throughout the day and address barriers affecting productivity, quality, or on-time shipment performance.

· Support operators in resolving misplaced inventory, inventory-location discrepancies, shortages, damages, and other inventory exceptions.

· Assist with fulfillment-related issues, including bad addresses, item accuracy discrepancies, freight-term questions, unit-of-measure concerns, product color accuracy, and product quality issues.

· Provide visible, active leadership on the warehouse floor and promote a culture of accountability, teamwork, urgency, and respect.

· Communicate daily priorities, expectations, process changes, and performance feedback to team members.

· Coach, train, and develop employees to improve productivity, quality, safety, and engagement.

· Monitor employee performance and behavior; document and escalate concerns in accordance with company practices.

· Partner with Team Leads to maintain consistent execution across work areas and shifts.

· Monitor order accuracy and support quality audits to ensure compliance with fulfillment procedures and customer requirements.

· Maintain warehouse cleanliness, organization, housekeeping, and adherence to safety standards.

· Enforce warehouse safety procedures, equipment requirements, inspection practices, and applicable company policies.

· Monitor program communications and customer-related correspondence throughout the day, ensuring timely responses to requests and operational concerns.

· Serve as a key liaison between Fulfillment, Program Account Management, Customer Service, Inventory Management, Order Processing, and other internal teams.

· Communicate daily operational progress, staffing needs, risks, metrics, and end-of-shift updates to leadership and stakeholders.

· Review operational metrics and use trends to identify root causes, process improvements, and opportunities to strengthen efficiency.

· Support attendance, scheduling, timekeeping, staffing, and other team administration processes as needed.

· Participate in daily huddles, operational meetings, training activities, and continuous improvement initiatives.