Care Management Coordinator (Mandarin/Cantonese Speaking)

Job Summary:

The Care Management Coordinator plays a vital role in supporting the healthcare management team by bridging the gap between members, case managers (CMs), and medical providers. This position combines hands-on member outreach—such as coordinating preventative care and scheduling vaccine appointments—with critical departmental administrative tasks. The ideal candidate is a self-directed, highly organized individual who excels at data entry, documentation, and interpersonal communication to ensure smooth department operations and optimal member support.

Essential Responsibilities:

• Tracking preventative care requests. Works with members and CMs to connect members to preventative care providers and schedule appointments.

• Registering members for vaccine appointments with providers, in community and home

• Troubleshooting issues member experience with medical providers and appointments

• Requesting and gathering needed medical documentation

• Assisting with Person Centered Service Plan administrative tasks

• Coordinating member outreach and care management mailings

• Provides administration and department support for care management team. Assists in completing activities related to different projects/initiatives in support of departmental goals.

• Maintains and supports documentation, logs and data entry to monitor activity and/or outcomes in support of departmental goals as needed.

• Performs other duties as assigned.

Specific Knowledge, Skills, and Abilities:

• Proficient in the use of office equipment and the computer; Microsoft Word and Excel.
• Self-directing, good organizational and interpersonal skills.

Required Education, Experience, and Licenses:

• Graduate of high school.
• 1 year satisfactory office experience; experience in Health Care, desired.

• Mandarin/Cantonese (required)

Benefits:

• Medical, dental, and vision insurance
• Generous PTO package
• Multiple floating holidays
• 401 (K) with employer contribution