Culinary Support Specialist Job Description Summary The Culinary Support Specialist provides hands-on field support during the first 60 days of a new kiosk opening, guiding franchisees and store teams through opening, culinary training, and early stabilization across COFO and COCO operations. This role ensures every new location is opened, trained, and stabilized using one best way of working, and reinforces Signature Sushi as the standard for quality, consistency, presentation, and readiness.
On Day 61, the Culinary Support Specialist completes a structured handoff of the partnership to the Franchise Business Partner, who assumes ongoing responsibility for the franchisee relationship. This role is highly travel-intensive and is designed for extended field deployment to support business needs. The Culinary Support Specialist reports to the Manager, Culinary Standards & Support. Key Competencies Culinary Standards Execution, Hands-on Coaching and Training, Food Safety and Quality Control, Adaptability in Fast-Changing Environments, Communication, Problem Solving, Organization and Follow-Through Duties & Responsibilities Provide hands-on culinary and operational support during the first 60 days of new COFO and COCO kiosk openings Support locations where a franchisee is not yet in place or where staffing gaps require temporary field coverage Deliver opening and early post-opening culinary training to store teams Reinforce established culinary standards, Signature Sushi expectations, procedures, and one best way of working in the field Coach teams to execute products to the Signature Sushi standard, including quality, consistency, presentation, and readiness Support store teams in executing production, food safety, merchandising, and readiness standards Help stabilize new or understaffed locations until permanent ownership and staffing are in place Coach teams to follow documented processes rather than relying on individual preference or workarounds Identify operational, standards, or training gaps and communicate them to the Manager, Culinary Standards & Support Support the rollout of updated culinary standards, Signature Sushi tools, and training processes Maintain flexibility to respond quickly to changing opening priorities and business needs Help protect Area Managers, Trainers, and Franchise Business Partners from extended in-store production coverage during openings and staffing gaps Complete a structured Day 60 handoff to the Franchise Business Partner, transferring open items, training status, and standards observations to ensure a seamless transition of the partnership This job posting describes the general duties and responsibilities for the position.
Other duties may be assigned as needed.
Job details are sourced from the employer's original posting.
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Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high-quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.