Contract Service Manager

LOCATION: Mexicali, Mexico 

STATUS: Salary-Exempt

JOB SUMMARY 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the job include, but are not limited to, the following:

• Serve as Contract Service Manager (“CSM”) at Employer’s Customer’s site located in Mexicali-Tijuana, Mexico.
• Responsible for providing Project Management for the administration of a contract between Employer and its Customer, and to ensure that all contractual deliverables are met in accordance with quality, cost and schedule requirements.
• Responsible for developing and implementing, along with PSM’s commercial management, the strategy for the execution of the Project(s) scope in order to achieve the project performance and cost goals. Perform and execute Contract Service Manager role as defined by the PSM organization and customers contracts. Supporting all PSM outage planning activities.
• Provide adequate reporting to all stakeholders such as customer, business partners and management. Manages the internal and external communication loop as the primary liaison between the customer and all the PSM functional teams.
• Responsibility for the delivery of the allocated project(s) scope, from Hand Over from Sales until all obligations are complete. Takes necessary actions to improve the project process. Also provides feedback to Sales and other Business Functions on the performance of the Project and processes.
• Develop and secure onshore Suppliers and PSM local assets necessary resources for the execution of the project. Organize the project team and ensures that the team members and equipment follow are following all PSM safety and quality standards. Employee shall have clearly identified roles, responsibilities, defined interfaces and are empowered within their scope of duties. Employee shall provide support managing all parts and equipment shipping, inventory and inspections needed for the project scope.
• Constantly monitor and report the contractual key performances indicators (KPI). Takes immediately all necessary actions and decisions to guarantee financial, time, quality and safety performance to maximize the allocated project(s) scope’s goals achievements. Employee shall support all financial activities to close open invoices and pending payments.
• Ensure Quality, Environmental and Health & Safety requirements are applied and ensures compliance.
• Address claims by deciding on actions and leading them in consideration of the defined strategy. Employee shall be responsible for immediately informing Management of any impact on the overall performance of the Project.
• Update and review the risk assessment and opportunities of the Project. Evaluates and decides on actions that benefit the overall performance of the Project. Employee shall follow-up these actions, implementation, and results.
• Support development and monitor the Master Time Schedule, manages Project float to ensure timely completion of the Project.
• Assist with the implementation of department and business projects.  These may include but are not limited to process development, restructuring efforts, improving customer results and technical assistance.
• Adhere to all the contract service manager roles and responsibilities per the contract.
• Responsible for all other related duties as assigned by PSM Management.
• Other duties as assigned.

MINIMUM REQUIREMENTS

Education & Training

• Bachelor’s Deree in Engineering, or related field

Skills/Experience 

• 10+ years of relevant industrial experience.
• 5+ years of experience as IPT lead of large projects.
  • Experience with executing large projects in Mexico preferred.
• 2+ years of commercial experience, Long Term Agreements (LTA), sales or tender execution
• 5+ years of experience in developing and executing project plans according to quality, cost and delivery specifications.
• 5+ years of experience solving technical or organizational problems on cross-functional teams, with communication skills at an advanced level
• 5+ years of proven experience managing multiple technical Projects or Programs, on-time delivery and on budget.
• 5+ years of experience making sound judgments and decisions; including the speed, quality and complexity.
• 5+ years of experience presenting technical topics to peers, higher management, and customers.
• Proficient in computer applications relevant to operational management; including SAP, MS Office programs.
• Bi-lingual; fluent in both English and Spanish
• Ability to travel both domestic and internationally.

Equal Opportunity Employer Veterans/Disabled