- Worktime Model: Only Full Time
The Junior Customer Service Coordinator supports daily customer service operations by handling booking requests, customer enquiries, documentation, and shipment-related follow-up. The role works closely with customers, GSC, feeder operators, and internal teams to ensure smooth and timely shipment handling and customer service.
Responsibilities
- Process booking requests, amendments, and generate timely booking confirmations with complete details.
- Handle customer enquiries and complaints, and provide appropriate support and follow-up.
- Coordinate with BKK office, GSC, feeder operators, and other relevant parties on shipment-related matters.
- Follow up on shipping instructions and required customer documentation.
- Support AMS/ACI self-filer verification and ensure compliance with Advance Manifest requirements.
- Coordinate manifest submission with feeder operators.
- Monitor detention/demurrage, overdue containers, and un-invoiced shipments, and follow up for timely invoicing.
- Support the release of Export/Import documents, including BL, SWB, and DO, and issue receipts where required.
- Maintain accurate records and provide timely updates to customers and internal stakeholders.
- Perform other customer service-related tasks as assigned.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Logistics, Shipping, or a related field.
- 1–2 years of experience in customer service, shipping, logistics, or a related field is preferred.
- Good communication and interpersonal skills.
- Basic understanding of Export/Import shipping processes and documentation.
- Ability to work effectively with customers and different internal/external stakeholders.
- Basic English communication skills.
- Proficient in MS Office applications.
- Willingness to learn and develop in the shipping and logistics industry.
