Project Manager-Operations and QA

The Project Manager for Operations and QA Mgmt will play a pivotal role in orchestrating and aligning Quality Assurance (QA), and Operations functions within the Hapag-Lloyd Technology Center. This role ensures cohesive collaboration, technical governance, and operational excellence across delivery teams to support enterprise-scale systems and continuous improvement initiatives.

The ideal candidate brings 10+ years of experience in IT delivery and governance, with strong exposure to quality management practices, and operational reliability. The role requires the ability to bridge technical and managerial perspectives — enabling high performance, consistency, and continuous delivery across diverse technology teams.

Responsibilities

Quality Assurance Leadership

• Define and uphold quality standards, processes, and tools across projects.
• Oversee test strategies, automation maturity, and defect management practices.
• Collaborate with development teams to promote shift-left testing and continuous quality improvement.
• Track and report quality metrics and ensure audit readiness.

Operations Management

• Coordinate operational readiness, deployment, and support processes across environments.
• Ensure incident, change, and release management practices align with ITIL and Hapag-Lloyd standards.
• Work closely with SRE/Operations teams to maintain system uptime, performance, and compliance.
• Drive root cause analysis and implement preventive measures for recurring production issues.

Cross-Functional Collaboration

• Facilitate cross-functional planning sessions, retrospectives, and governance reviews.
• Ensure communication flow between teams in Chennai and global technology stakeholders.
• Support Senior Manager–IT in strategic alignment and reporting of cross-domain initiatives.

Continuous Improvement & Governance

• Establish governance models for quality checkpoints, and operational KPIs.
• Promote continuous learning, automation, and best practice adoption across teams.
• Drive efficiency and maturity improvements across delivery pipelines and DevOps practices.

Qualifications

• 10+ years of IT experience across Quality Engineering, Production Operations, and DevSecOps environments. 

• Proven experience supporting enterprise-scale, high-availability applications in domains such as logistics, shipping, or financial systems. 

• Strong experience implementing DevSecOps practices, integrating security, quality, and operational reliability across the SDLC. 

• Expertise in Agile delivery, DevOps culture, and CI/CD-driven release processes. 

• Familiarity with IT governance and service management frameworks such as ITIL and TOGAF. 

Technical Skills

• DevSecOps & CI/CD: Jenkins, Selenium, JUnit, automated testing, pipeline governance with security and quality gates. 

• Architecture: Microservices, event-driven systems, REST APIs, HLD/LLD design, TOGAF exposure. 

• Observability & Operations: Grafana, Prometheus, ELK, incident management, RCA, and production monitoring. 

• Technology Stack: Java, JPA, Kafka, PostgreSQL, microservices-based environments. 

• Cloud: AWS/Azure fundamentals and cloud-based deployment models. 

• Code Quality: Code reviews, static analysis, and quality engineering practices. 

Functional Skills

• Quality management & continuous improvement 

• Incident, change, and release management 

• Agile & DevSecOps mindset 

• Stakeholder communication and cross-team coordination 

• Team leadership, coaching, and mentoring 

• Bachelor’s degree in Computer Science, Engineering, or a related field (B.E/B.Tech preferred)
• Certifications in Architecture (TOGAF), Quality (ISTQB), or IT Operations (ITIL) are a plus

About Us

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.