Senior Analyst - Software Asset Management

• Worktime Model: Only Full Time

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.

Responsibilities

• Assist in establishing and maintaining a comprehensive SAM Framework for all software and SaaS applications across the organization.

• Maintain accurate and up-to-date software & contract inventory, ensuring data quality within SAM tools and CMDB systems.

• Track and manage software entitlements, usage, renewals, and compliance to prevent overspend and license violations.

• Work with 3rd party SAM tools like Flexera, Nexthink to analyze software usage and prepare license position reports.

• Support audits and compliance initiatives with accurate software inventory, license documentation

• Create and maintain dashboards and reports that provide transparency into software utilization, compliance, and portfolio health. 

• Help evaluate and onboard new software solutions, ensuring compliance with IT and SAM governance standards.

• Collaborate with Procurement and Vendor Management teams during renewals, true-ups, negotiations, and sourcing decisions by providing data-driven insights.

• Identify opportunities for license optimization, including reharvesting, right-sizing, subscription cleanup, and software rationalization to reduce cost.

• Monitor unauthorized, unlicensed, or end-of-life software to reduce compliance risks.

• Contribute to continuous improvement by recommending process enhancements and enabling automation to streamline SAM operations.
• Track SaaS usage, inactive accounts, over-licensed subscriptions, and cloud marketplace purchases, ensuring proper license utilization and BYOL governance.

Behaviours & Approach

• Strong analytical and problem-solving skills

• Team-oriented with excellent communication and collaboration skills

• Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork

• Ability to act under pressure and to manage efficiently crisis situations

• Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense

Qualifications

• Bachelor’s or master’s degree in computer science, Engineering, or related discipline

• English language – expert proficiency 

• CSAM (IAITAM) – Foundation in SAM lifecycle and compliance.
• ITIL 4 Specialist: ITAM – For process alignment and governance.
• Microsoft / AWS Licensing Specialist