Senior AWS Operations Engineer

JOB DESCRIPTION   

• Manage Linux and/or Windows servers across AWS (EC2, ECS/EKS nodes, hybrid environments).
• Perform OS-level configuration, hardening, troubleshooting, and optimization.
• Handle OS lifecycle tasks including provisioning, upgrading, and decommissioning.
• Maintain AMIs, golden images, or OS baselines for consistent deployments.
• Manage OS patching using AWS Systems Manager (SSM Patch Manager), Automation
Runbooks, or third-party tools.
• Schedule, test, and deploy patches to minimize downtime and ensure compliance.
• Remediate vulnerabilities identified by security scans (Inspector, Tenable, Qualys, etc.).
• Maintain compliance with internal security baselines and regulatory frameworks.
• Manage AWS backup and perform daily backup and restoration on required basis.
• Monitor system health, performance, and capacity using CloudWatch, CloudTrail,
SSM, and other tools.
• Troubleshoot EC2-level issues involving CPU/memory utilization, disk/IO, networking, and OS processes.
• Manage EBS volumes, snapshots, filesystem integrity, userdata scripts, and boot-level issues.
• Support routine operational tasks for multi-account AWS environments
• Collaborate with DevOps, cloud engineering, and security teams for system improvements.
• Conduct root cause analysis (RCA) and implement preventive measures.
• Handle log management at OS level (CloudWatch Agent / SSM Agent / OS syslogs).
• Knowledge in ticketing tools like ServiceNow and Jira.

Responsibilities

OPERATIONS-SPECIFIC DUTIES  

• Strong troubleshooting and analytical skills in Windows, Linux, AWS.
• Ability to manage multiple priorities in a fast-paced environment.
• Good documentation habits and communication skills.
• Attention to detail and a proactive operational mindset.
• Monitor system performance and identify downtimes along with underlying causes

Qualifications

SKILLS  

• Require 7-12 years of technology experience.
• At least 5-7 years of experience in AWS Cloud Operations with large multinational organisations.
• Strong hands-on experience with AWS services (EC2, SSM, VPC, IAM, CloudWatch).
• Expertise in OS patching, configuration management, and hardening.
• Familiarity with scripting (Bash, PowerShell, Python).
• Experience troubleshooting system performance, networking, and logs.
• Strong understanding of cloud operations and ITIL/operational best practices.
• Proficiency in scripting languages such as Python, Bash, or PowerShell
• AWS certifications (e.g., AWS SysOps Administrator – Associate) are highly desirable
• Having a Windows Server Hybrid Administrator Associate certification or Red Hat
Certified System Administrator is beneficial.

About Us

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.