Supervisor IT

The IT Supervisor supports the users with process and user application system knowledge.

Responsibilities

Main Tasks

• Supervise, mentor, and develop IT support staff. 

• Purchase of all IT related products (getting the Quotes and coordinating with Vendors).

• Support the users with process and user application system.

• Review & Audit System Access Rights.

• Backup arrangement for Lease Line, Electricity (genset / ups), IGM Software, CCTV, Payroll Package software & Door Access.

• Ensure adequate Generator & UPS Support.

• Liaise with external vendors, service providers, and consultants.

• Supporting Contact Center.

• Provide Area support with respect to LAN, WAN and software related issues.

• Ad hoc set up of IT equipment for training per user’s request.

• PC user support (software & hardware)

• Ensure smooth running of systems/servers.

• Ensure all the IT related equipment is under maintenance and ensured.

• Prepare and Maintain BCP (including testing and fire drills).

• Accurate Asset Tagging.

• Monthly Asset Inventory Reconciliation and Certification

• Implement and enforce cybersecurity policies and controls.

• Monitor security threats, vulnerabilities, and incidents.

• Support compliance with company standards, audit requirements, and data protection regulations.

• Assist in planning and implementing IT projects and infrastructure upgrades.

• Coordinate system deployments, migrations, and technology enhancements. 

• Track project progress and ensure timely delivery.

• Allocate workloads, monitor performance, and provide coaching. 

• Conduct training to enhance team skills and knowledge. 

• Foster a customer-focused and service-oriented culture.

Qualifications

Industry Knowledge

• 3-5 years of industry experience including supervisory or team leadership role.

• Apprenticeship / trained in office management or similar qualification.

• Experience managing enterprise IT infrastructure, networks, and user support environments.
• Experience working in manufacturing, logistics, retail, or corporate environments is an advantage.

Business Systems/IT

• Awareness of data quality importance & security

• Good knowledge of user application systems, hardware and software

• Working knowledge & systems support optimization

• Ability to promptly process data and request under pressure

Communication/Organization Skills

• Communication and ability to take initiative 
• Good command of written and spoken English 
• Effective time management and planning skills
• Professional ability to interact with other functions 
• Systematic and efficient way of working

Values / Behaviors

• Positive attitude, can do attitude Proactive
• Energetic and good team spirit Enthusiasm
• Commitment to task Initiative

Competency

• Leadership and Team Management 
• Problem Solving and Decision Making 
• Customer Service Orientation 
• Communication and Interpersonal Skills 
• Project Coordination 
• Analytical Thinking 
• Time Management and Prioritization 
• Stakeholder Management 
• Continuous Improvement Mind