Application Analyst III

Are you looking for a career where you can make a meaningful impact every day?

Harbor Care is seeking a dedicated Application Analyst III who is passionate about helping others and committed to creating a positive change.

Position Overview

The Application Analyst III plays a vital role in advancing Harbor Care’s mission and vision by training, supporting, configuring, optimizing, and enhancing enterprise applications while leading projects, providing reporting and analytics, and partnering with stakeholders to deliver effective technology solutions that improve business operations. This position is responsible for training and optimization, while ensuring that our services align with our philosophy of care and values of compassion, respect, collaboration, and transparency to create a positive impact on those we serve and the broader community. Additionally, this role contributes to organizational goals while supporting a culture aligned with our Employee Engagement Principles. 

Location:        Nashua, New Hampshire

                        This position will be fully on-site for the first 4 to 6 months.  Hybrid scheduling, 3 days on-site and 2 days remote/week once successfully established in the role.

What You’ll Do

• Develop and deliver training materials and sessions for end-users and internal teams. 
• Configure and maintain application settings, workflows, and integrations to meet evolving business needs. 
• Maintain documentation for system configurations, processes, and support procedures. 
• Develops, analyzes, and delivers reporting and data analytics to support strategic decision making, organizational initiatives, optimize application performance, and ensure data accuracy across systems. 
• Provide a higher level of support for enterprise applications, ensuring timely resolution of incidents and service requests. 
• Lead or participate in application-related projects, including upgrades, migrations, and new implementations. 
• Build positive and professional relationships with clients, staff, and community partners
• Maintain accurate and timely documentation, records, or reporting requirements
• Support Harbor Care’s philosophy of care, mission, and organizational values in day-to-day work

Please note: Duties and responsibilities may evolve based on organizational needs, funding requirements, and program operations.

CORE RESPONSIBILITIES FOR ALL POSTINGS:

• Build positive and professional relationships with clients, staff, and community partners
• Maintain accurate and timely documentation, records, or reporting requirements
• Support Harbor Care’s philosophy of care, mission, and organizational values in day-to-day work

Why Join Harbor Care? 

At Harbor Care, we believe everyone deserves the opportunity to live safe, stable, and healthy lives filled with purpose, respect, and dignity. Our team is dedicated to creating a safe, supportive, and collaborative environment where employees can make a meaningful impact every day while helping strengthen the communities we serve. Harbor Care is committed to breaking the cycle of homelessness through housing, healthcare, and veteran services while providing compassionate, person-centered support to the individuals and communities we serve. 

What We’re Looking For

Required Qualifications

• 3+ years in clinical informatics, healthcare IT or similar related work. 
• Working knowledge of an Electronic Health Record (EHR), Electronic Medical Record (EMR) or Practice Management Systems.  
• Excellent customer service skills.  
• Demonstrated mastery of Microsoft Outlook, Word, Excel and PowerPoint.  
• Experience collaborating with people from diverse populations.  
• Ability to communicate effectively and work collaboratively with diverse populations

Preferred Qualifications

• 5+ years in clinical informatics or healthcare IT  
• In-depth working knowledge of the use, configuration and maintenance of the Athena Practice EMR/EHS application.  
• Knowledge of Federally Qualified Health Center (FQHC) rules, regulations and operations.  
• Working knowledge of SQL, other reporting tools.  
• An equivalent combination of education, training, and relevant experience, including military service, internships, volunteer work, and non-traditional career paths, may be considered in meeting position requirements. 
• Experience working within nonprofit, healthcare, behavioral health, housing, human services, or community-based settings

* Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment-based visa or permanent residency (green card) sponsorship, now or in the future.

The ideal candidate is someone who is:

• Passionate about helping others
• Adaptable and solution-focused
• Comfortable working in a fast-paced environment
• A strong communicator and team player
• Committed to treating all individuals with dignity and respect

Harbor Care values diverse experiences and backgrounds. Equivalent combinations of education, work experience, military service, volunteer work, internships, and transferable skills may be considered.