Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
POSITION SUMMARY
To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.
PRIMARY RESPONSIBILITIES
- Write and negotiate sales and marketing contracts according to Corporate procedures.
- Assembling of the Cafe Event Calendar and Brand Calendar.
- Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.
- Communication and follow up with Group Travel Planners and marketing partners.
- Administration of package programs.
- Ensure receipt of payment from client by following Corporate procedures.
- Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).
- Updating of “cafe” website to be communicated with Support Center On-Line Marketing team.
- Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.
- Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.
- Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.
- Liaise between Support Center Sales & Marketing departments and the cafe.
- Work with SM, GM, and KM to ensure that contract/menu is executable.
- Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff.
- Coordinate operations between departments.
- Attend client functions marketing events and designated parties to provide support and representation of the department.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
- Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.
- Maintain high morale.
- Operate ethically to protect the image of Hard Rock.
- Utilize programs designed to help Save the Planet.
- Oversee daily execution of social activity for Hard Rock Cafe on Instagram, Facebook, – ensuring content is engaging, compelling and meets brand standards
- In partnership with S&M Manager and social agency, define and continually evolve the overall Cafe social strategy including tone, voice and positioning across all channels
- Provide on-site social coverage for events, activations, appearances and photoshoots to produce social content at events
- Partner with S&M Manager to authentically integrate promotions, limited-time offers and new offerings
- Work with digital teams to utilize engaged organic content audiences in our paid campaigns
- Partner with other social leaders to integrate Cafe social content across Hard Rock social channels including master brand.
- Own community management across all Cafe channels, engaging fans and participating in cultural conversations
- Manage content production workflows, approvals, and publishing, ensuring operational excellence, timeliness, and consistency with the brand.
- Oversee creator and influencer campaigns with agency partners to maximize content opportunities and achieve pre-determined engagement and performance benchmarks.
- Monitor cultural, digital, and industry trends, providing insights and recommendations to drive innovative content and maintain brand relevance.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
REQUIREMENTS
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Some college coursework completion.
SKILLS
- Presentation of a professional image to guests, clients, and potential function coordinators.
- Composure during stressful events.
- Possession of a take charge attitude tempered with diplomacy.
- Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.
- Must possess strong communication and listening skills, excellent reading and writing.
- Maintain professional language, either written or spoken, to communicate.
- Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
PHYSICAL DEMANDS
Employees are expected to be able to perform the job functions with reasonable accommodation.
