Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar.
As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).
PRIMARY RESPONSIBILITIES
- Making drinks to spec recipe.
- Demonstrating responsible alcohol service.
- Serving food.
- Handling cash & other forms of payment.
- Making proficient sales transactions - using a point-of-sale system.
- Properly checking I.D.s – for guests who appear to be under the legal drinking age.
- Maintaining proper cash drawer balances.
- Directing guests to areas/restrooms.
- Demonstrating impeccable product knowledge.
- Suggestive selling - using proven techniques.
- Maintaining a clean and organized bar area.
- Maintaining proper product pars – through bar pulls & inventories.
- Stocking liquor, beer, wine and glassware throughout the shift.
- Properly labeling, dating, covering and refrigerating prepped items for the bar.
- Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware.
- Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
- Answering questions - accurately and politely.
- Creating memorable experiences.
- Entertaining guests to create "Raving Fans."
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
REQUIREMENTS
Experience, Education, and Certifications
- High School diploma or equivalent.
- 2 plus years of high volume bartending experience is required.
- In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card.
Skills
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
- Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
- Must be the minimum legal age to be employed.
- In some regions, a legal minimum age is required to serve alcohol – check with the person interviewing you to ensure you meet these requirements.
- Follows all food safety & sanitation procedures.
- Practicing all general safety standards.
- Performing duties which require bending & reaching.
- Maintaining a well-groomed appearance ("having a plan").
- Following all uniform guidelines.
- Practicing all safety & sanitation standards.
- Recycling products, where possible.
- Maintaining HRC's 5 Core Values and Mission Statement.
