Job Summary:
The Associate - Investor Services is responsible for delivering day-to-day client service, including the accurate processing and review of securities transactions and the timely completion of reporting requirements. This role operates in a fast-paced environment with strict deadlines and high client expectations. Key responsibilities include reviewing capital transaction documentation and maintaining KYC and AML records to support regulatory compliance
Essential Functions
General Responsibilities
- Work with oversight of Senior Associate - Investor Services on all aspects of investor services for a large number of hedge fund, fund of fund and private equity fund accounts with a high volume of transactions and inquiries
- Respond to requests and inquiries from portfolio managers and investors
- Perform Anti-Money Laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures
- Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc.) and client constitutive documents
- Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards
- Capital Transaction processing – review, verification, acceptance and processing of capital transactions for a group of high profile and key clients
- Maintenance of member registers including responsibility for data integrity
- Review and file original documents received
- Update contact details and distribution lists for registered shareholders
- Check Investor Services inbox and SharePoint fax queue and respond to queries
- Support client phone lines and e-mail communication
Reconciling Responsibilities
- Log all incoming subscription, redemption and transfer transactions in FM3
- Attach downloaded SWIFT reports to transaction entries in FM3
- Add review to pending subscriptions, redemptions and transfers in FM3
- Follow up on any AML needed for subscription, redemption or transfer orders
- Submit transfer requests to client for approval
Other Responsibilities
- Download client contact information reports from PI Web and update information in our system on a regular basis
- Other job functions as required
Job Qualifications
- Qualifications: : A university graduate with a bachelor's degree in humanities, economics, finance, business, or a related discipline
- Experience: A recent graduate and/or a candidate with at least one year of experience working in a similar role in the financial services industry
- Knowledge: Technical knowledge of alternative investment products, operations and the offshore financial services industry including systems technology, valuation, prime brokerage, financing and custody preferred
Technical Requirements
- Solid working knowledge of all Windows applications with Excel to an advanced level
General Skills & Abilities Required
- Strong Communication Skills: Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedback
- Organizational Agility in Fast-Paced Environments: Demonstrates strong organizational capabilities, effectively managing competing priorities, coordinating multiple tasks simultaneously, and maintaining accuracy and efficiency in dynamic, deadline-driven settings
- Relationship Management and Client Service Excellence: Builds and maintains strong professional relationships, understands client needs and expectations, and delivers responsive, high-quality service that fosters trust and long-term engagement
- Self-Driven Problem Solving and Work Ethic: Exhibits initiative, accountability, and persistence in identifying challenges, developing practical solutions, and delivering results while maintaining a strong commitment to professional excellence
- Strategic and Analytical Attention to Detail: Applies a detail-oriented and analytical approach to evaluating information, identifying trends and inconsistencies, and making informed decisions that support organizational objectives
- Time Management, Planning, and Prioritization Skills: Effectively organizes workload, plans activities proactively, and prioritizes responsibilities to meet deadlines, optimize efficiency, and achieve desired outcomes
- Interpersonal and People-Focused Engagement: Thrives in collaborative and client-facing environments, building positive relationships through approachable communication, teamwork, and a genuine interest in supporting others
- Integrity and Ethical Judgment: Demonstrates high moral and ethical standards, exercising sound judgment, maintaining confidentiality, and acting with honesty, professionalism, and accountability in all interactions
Terms
- Full-Time on-site role
- Compensation commensurate with qualifications and experience
