Technical Trainer

Role Description

As a Technical Trainer at Harmonic, you will work closely with Sales, Services, Operations, Product Management, and R&D teams to develop and deliver high-quality technical education.

This role requires a strong hands-on technical background in DOCSIS/CMTS and IP networking, combined with the ability to clearly explain technical concepts to different audiences.

You will deliver in-depth technical Instructor-Led Training (ILT), webinars, trainer-led videos, and LMS courses on Harmonic’s Broadband solution for customers, partners, and internal teams. Instructor-led training will include hands-on labs and practical exercises tailored to customer’s network topologies and configurations.

You will configure and maintain training lab environments, collaborate with subject matter experts to ensure technical accuracy, support training project planning and customer training proposals, and deliver both remote and onsite training, including occasional international travel.

Location

Remote – this position is 100% remote and based in the East Coast region of the USA.

What you will be doing

• Deliver in-depth technical instructor-led training to Harmonic customers, partners, and internal teams, both remotely and onsite.
• Create, maintain, and improve technical training content, including LMS courses, trainer-led videos, webinars, and other digital learning materials.
• Collaborate with Subject Matter Experts, Product Management, R&D, Sales, Services, and Customer Support to develop technically accurate and effective training content.
• Support training project planning, customer training proposals, and training content lifecycle management.
• Proctor certification exams and support the development and maintenance of technical training lab environments.
• Assist customers and partners with training platform onboarding, scheduling, and other training-related inquiries.

What you should have

• Strong hands-on experience with DOCSIS/CMTS and IP networking, including configuration and troubleshooting.
• Experience working with Linux/Ubuntu environments, including software installation and command-line operations; familiarity with Kubernetes and containerized environments.
• Ability to clearly explain and present technical topics to customers and technical audiences. Candidates will be asked to deliver a short technical presentation during the interview process.
• Strong analytical and problem-solving skills, with a willingness to learn new technologies.
• Bachelor’s degree in Computer Science, Electronic Engineering, Telecommunications, or a related technical field, or equivalent professional experience.
• Fluent English.

Nice to have

• Experience with PON technologies.
• Experience creating digital learning content, including LMS courses, trainer-led videos, webinars, and e-learning materials.

Pay & Benefits 

For this role, the estimated base salary range is between $85,000 - $105,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.

Diversity, Equality, and & Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Additional Equal Opportunity statement:  

Harmonic is an equal opportunity employer.  Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [email protected]

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About Us

Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband solutions, is transforming multi-gigabit connectivity. The company’s industry-leading cOS™ virtualized broadband platform, suite of solutions for fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence solutions, enable broadband service providers to simplify operations, deliver exceptional subscriber experiences and expand revenue streams. With thousands of vCMTS servers and hundreds of thousands of RPDs deployed globally, Harmonic powers next-generation broadband services with five-nines reliability. Anchored with a customer-first approach and driven by a legacy of innovation, Harmonic supports broadband service providers at every stage of their network evolution. More information is available at www.harmonicinc.com.